Unity Hospital 1555 Long Pond Road, Rochester, NY 14626

"Went in for a joint replacement nursing staff very very good people. As for the actual hospital they abandoned me refused me my home health care nurse. I suffered 3 injuries. We reached out just to be left abandoned. Still no communication with hospital. I keep trying so nobody had to endure what they did to me. If you have a secondary health issue run away from this hospital they will abandon you its horrible to have this happen to you."

"We were in the ED for two days and were then admitted to the 3300 floor. At first, the ED seemed chaotic but was definitely well ordered. Patients were coming and going but the staff had everything under control. EVERYONE was taken care of. They even brought food and drink for those that asked. Amazing. In 3300, caring and compassionate. Hardly any wait time for help and ALL the staff are friendly and very professional and competent. The techs, nurses, food handlers, cleaning crew, secretaries, PT, OT, my God! Everyone was just wonderful to us. Thank You Unity. Gary Silco"

"I had to go to the ER around 10pm for serve leg pain. When checking in the people that took my information were friendly. but that's where it stopped. There weren't many people in the waiting room, but we still had to wait 4hrs before being called and sent to another waiting room, for which we waited for almost 7hrs, before someone could see me. Meantime while waiting there was one nurse there after being in the hospital for 5hrs I had to go to the bathroom pretty bad, I buzzed for the nurse and told her, she gave me a canister and told me here, that she was too busy to take me to the bathroom. I couldn't stand to do it, because my leg was hurting too much. so I ended up holding it for another hour until I couldn't do any longer and my wife, who had been up for more than 24hrs was starting to feel sick, so I buzzed the nurse again and told her if she could get me a wheel chair and point me to the bathroom, I finally got her to do that, then I told her that my wife isn't in the best health and that she was feeling like she was going to throw-up, because she had been up so long and her reply was, So send her home, I told her I told her to go home, but she refused too. Then basically the response from the nurse was oh well not my problem. finally, almost 11hrs after being there a doctor showed up to check me, the only problem was that he really didn't check me, never looked at my leg, never did any testing, exam or x-rays, all he basically did was bring up my chart and read an x-ray and report that my orthopedic doctor wrote when he took x-rays of my hip a month prior. He gave me a shot telling me in 30 minutes I should begin to feel better and told me to take a pill at bedtime then released me after only seeing me for maybe 5 minutes tops. Releasing me after being there for almost 11hrs and no, the shot did not help the pain it only made the pain worse. If I ever have to go to the ER again, it won't be here."

"I love, Love, LOVE, BIG LOVE, Unity Hospital. I have been going to them for years now. From the time we found I'm allergic to nuts when I was in middle school to the births of 2 sons. Every and I do mean EVERY time I get off the phone with them or leave an appointment, I love them that much more. The employees are nothing but caring and helpful. They have always tried to work with me to make sure I get the best experience possible. I can't thank them enough, I would literally not be here if it wasn't for them. Thank you Unity Hospital!"

"I would rate Unity negative stars if I could. I was told to come right here from urgent care due to possible internal bleeding from an MVA. I was told that it was emergent and the urgent care doctor would call ahead to let them know I'm coming. I've now been here waiting for almost five hours. The staff upfront are also very nasty and when my mother asked where I was "in line" the receptionist stated "well she looks pretty good for a suspected abdominal bleed". This is so harmful to patients because it not only minimizes their complaints but it could absolutely make someone with a serious injury just leave because they feel they shouldn't be there. Unity is the worst hospital in Rochester."