Labcorp

"Two of the phlebotomists at this location are so skilled that you won’t feel the needle go in. Unfortunately, for whatever reason, you’ll be hard pressed to find more than one person running the entire show and that causes multiple issues, especially when you advertise yourself as a walk-in lab. You have ONE PERSON handling both appointments and walk-ins?! Not just that; one person cannot possibly check people in, run their insurance, take their blood, send out specimens, and then sanitize the space after they take the specimen without at some point either burning out or worse, making a critical mistake. Forget about trying to maintain customer service. That’s a lot on one person in a medical-type setting. On this particular occasion, I had an appointment which required fasting, but for weeks all they had available was 10 AM or later. I took a 10:30 AM. I got there at 8:15 AM hoping I could just wait as a walk-in because I’m anemic and fasting until 10:30 AM might mean fainting when they draw blood. There was a father with two kids and another guy waiting there already; no seats. I checked in with my license at the self-service kiosk, figuring it’s like a walk-in. I wait. The tech takes the two appointments before me. I finally get a seat and I’m alone figuring “great - I’ll be next”. At around 9:15 AM, a man walks in and intercepts her at the desk to check in as she was walking back from the screaming little girl she just had to deal with. He says he’s early and that he’s the 10 AM. Two appointments walk in after him that I assume were before us, because suddenly I got moved down to 4th on appt screen. The tech starts to take the third lady who walked in after I’d been waiting an hour before ANY of these people even walked through the door! That’s not okay. The system should at least show that I checked in as a walk-in or something that indicates my wait time. When I mentioned this to her, she asked my appointment time and said that the three other people who walked in after me all have appointments. It makes me wonder how it would’ve gone had I made no appointment at all. Either way, it’s not acceptable on multiple levels. I walked out."

"Long wait (exactly an hour) due to the fact they have only one person who serves to do check-in and is the phlebotomist. She’s excellent, great phlebotomist, but they need front desk staff."

"Our favorite labwork location. Clean, smooth, well maintained. Limited seating post COVID. Check-in process uses minimal manual input, reading most info off your license / insurance card. Phlebotomists are very efficient at what they do - drawing blood with the least pain, and one shot. They are also extremely polite. I can’t use the words “bloodwork” and “pleasure” in the same sentence, but this location makes it the least painful."