NCEENT - North Carolina Eye, Ear, Nose & Throat- Cary

"I have called multiple times and have been on hold for 30-40 mins each call! Never getting an answered phone call!!! I’m just trying to get my son an eye appointment so he can get some new glasses!!! Like how hard is it to answer a phone!!!!????"

"I'm a relatively new patient to the Cary location. I have been trying to get the medication for my son for about two weeks now. I have called, left a message, talked to the someone from the nurse triage line. They keep telling me the nurse is preparing the meds, no indication as to when we will get a call telling us they are ready."

"Update: I reached out to the media contact who left her number below to hear more about our experience. She apologized and stated she talk with the team to see what they could do and asked if we had gotten another visit elsewhere. I was promised a callback the next day. That was weeks ago I never heard back. Way too long of a wait time. Unacceptable considering patients only have a few mins grace period. Didn’t see Dr until almost 50 mins after scheduled appt time. With children this is crazy to think they could be still that long just waiting. Also this isn’t a free service so you’d think a patients time was valued. It’s not here. She told me that she was working as fast as she could. Great response. I get it things happen but to be almost an hour behind is wild ."

"I'm gobsmacked at how bad this practice has become. I've left multiple voicemails with the nurse about medication for my son who has fluid behind his ears and cannot hear properly. This is affecting him at school. No one calls me back. No one responds to messages. I've had to resort to making a follow up appointment at another location 40 minutes away simply to get my son some antibiotics. They were also supposed to refer my son to another practice for a sleep study. Sure enough, I called that practice and they have no record of a referral. This was nearly two weeks ago that we met with Dr. Hulka. I would strongly advise you to find a different practice. UPDATE: Finally received a call back from this practice. They said they are submitting my referral now and will mark it urgent. They said to call back in 5 working days if I don't hear anything. That's what they said last time, so I'm prepared for the same rigamarole again. Also, they required my son, who is 15, to set up his own mychart account. We did that whole process because supposedly the doctor would communicate with my son directly. I've had my son check his account every day for a week and no messages there and I am not allowed to submit messages on behalf of my son through mychart. I cannot imagine how they could make this any more difficult than they already have. To say there's room for improvement here is as generous as I can be."

"The Cary office is in a very difficult place to get to. Anyway, I was six minutes late for my appointment and they would not see me for a hearing test. Turned me away. And the worst thing was, they didn't care. I drove over 50 minutes to get there through rush-hour traffic. I would not recommend this office, when you walk in it looks like a LensCrafters."