Summit Endocrine & Diabetes 550 New Waverly Place, Cary, NC 27518

"Terrible patient experience. While the care may be fine, working with the front office is not worth the hassle. I've had to do about 5 lab visits while with Summit Endocrine. Over the course of that time 3/5 of those lab appointments had to be rescheduled because 1. They spelled my name wrong, 2. They had my birthdate wrong. 3. They didn't submit the request. The office NEVER answers the phone, making these issues even more frustrating. When you do leave a message, they eventually call back with very little understanding of what you asked for in your message. Recently, I couldn't fulfill my prescription. I had to call three times before someone explained that it's because I was no longer a patient at the office, which was news to me. These are just a few of the inconveniences I've experienced while working with this office. There are plenty of other endocrinologists in the area, I'd suggest anyone looking for a more seamless experience look elsewhere."

"great team, they seem to have a bit of difficulty with pharmacies but they are willing to put in a lot of effort to get it right!"

"Very pleasant staff and doctor. The doctor was able to help me and prescribed what I needed for my medical situation. I appreciate the fact that blood work is done at an off-site location and I'm able to pick where I go to get it done and on my own time instead of having to drive all the way to the doctor's office just for blood to be drawn. Time spent with me was not rushed. I look forward to my next appointment and I'm very pleased that I finally found an endocrinologist that I can count on."

"If there was a zero rating I would give this practice that well earned number. I recommend that you run, don’t walk from this unorganized, unprofessional, and non-caring clinic. They refuse to get back to me regarding test results, do not return my phone calls and get defensive when I ask for assistance getting my records forwarded. They flat out lie about making efforts to contact me. I have never felt so uncared for by any clinic in my life. They did not get back to me regarding scheduling follow up appointments and they act like they just don’t care. It was a major effort to even get seen initially and I should have listened and acted on that red flag. Seriously, I have never written a review before, but based on my experience there I just had to for public knowledge. Just read their unprofessional responses. Unbelievable coming from a healthcare facility. Any business (especially one in the business of caring for the needs of people) with any desire to improve their processes - would show some concern. No words of concern or attempt for reconciliation were noted with all of the many many similar complaints. Perusing reviews from other clinics in the area, I noticed they had concerns from negative reviews and expressed a desire to use the feedback to improve services and better serve patients. Perhaps Summit has forgotten their public promise — the medical Hippocratic Oath “do no harm.”"

"I had such a difficult time scheduling an appointment I ended up having to ask the doctor who referred me for a referral to another endocrinologist. They are super unprofessional, their VM states that if you leave a message, you will get a call back within 48 hours which is absolutely not the case. When I was finally able to reach someone, they blamed me for being difficult to reach (I was legitimately calling them 2-3 times per week, sometimes more often) and no one ever answered or responded to messages. If you have the option, go elsewhere!"