Southern States Mazda Service

"Put money down on a car and explained the insurance check we would be receiving. They agreed and we signed all the paperwork. The manager calls and says if I don’t sell this car today I am getting fired and ENDS UP SELLING OUR CAR WE PUT MONEY ON! what?!"

"Dropped off my car, they said "we'll call you when we figure out what's going on". Instead, got a text to an online form basically saying "you need a $5500 part" with 0 context. Took 5 phone calls over 6 hours to get ahold of anyone there, and I had to get transferred from the sales office. To make things better, on their online report, it showed all my brakes being fine, at least 7-8mm. Took the car to a mechanic the next day, and they pointed out that the front brakes were less than 2mm, and very much in need of replacement."

"Horrible place to work first off. The shop foreman is lazy and does what he wants. He also has an attitude problem gets mad or upset over stupid things. The service manager and the shop foreman are buddies and often go to lunch together. Foreman would work half a day and go home early for no reason but no one else can do that. If you want to become a tech go to Subaru or Hyundai. Advisors are pretty solid to be honest no issues with them. My last day was Thursday and came to get my toolbox today. Loaded it on the trailer and drove away. Come to find out I will not be getting my last check from them. Which is ridiculous and stupid but you know everyone makes mistakes but I guess it depends who you are and the price it cost. Other techs made bigger mistakes and they don’t pay for it. One of the many reasons why I quit."

"I took my CX-5 in for standard service (Oil change, tire rotation) as well as an inspection. Was told it would be an hour and a half wait. No issues there, thats standard. 1.5 hours later, car was brought up, and I waited another 5 minutes for Andrew, the service advisor, to get back to his desk to start processing paperwork. As he was getting things ready for payment, I inquired about the inspection and if he had a report available. He double checked and realized it was not done even though it was stated on the work order. He told me it would be performed real quick and proceeds to take the vehicle back to the shop. 20 minutes pass by and out of boredom, I walk around to the shop entrance to peek inside, only to see mechanics on smoking outside and my vehicle parked in the shop but not at any bay. When i approached the service advisor, he went to check and said they have 2 mechanics about to get on the inspection. After waiting another 10 minutes (30 minutes total so far, on top of the 1.5 hr for original service) I take another look to still see my vehicle in the same exact spot with no one in sight. Upon checking again with Andrew, the service manager, I was told there is only one person that can perform the inspection and that it would be soon. However my patience had already run thin and I requested my vehicle back. It is the service advisor's and shop manager's duty to ensure items requested are taken care of before the vehicle is taken out of the shop and returned to the customer. However in this situation, the fault of the service department was passed onto the customers wait time as other cars that were brought in during the period my vehicle was being serviced pushed my inspection slot to the very back. If the inspection is going to take a substantial amount of time, do not lie to the customer with 'real quick' and 'soon'. I would rather have left due to an understanding of the wait than to be lied to and kept waiting for an unknown period of time. Especially when the wait had already exceeded 2 hours with no start of an inspection in sight."

"Read the reviews, they are not false! DO NOT TAKE YOUR CAR TO THIS PLACE!! If it was possible to give zero stars, many of the reviews would be just that. Recently I took my car there and after 3 days of no updates, I just had to go and tell them please give my car, I'll take it elsewhere. THREE DAYS and they did pretty much nothing! Didn't call to give any updates, nor did they answer the phone. You are way better off going to a local corner street mechanic shop."