Consumer Electronic Services

"I just got a call from this place and the gentleman on the phone was extremely rude. I booked a service visit through Asurion and we spoke on the phone earlier in the week. I got a call two days later saying that the part to repair my television came in and they could be at my place in 30 minutes. I told him I wasn't available today and that I would have time next week (this was on a Friday, mind you). He then proceeded to say " Ok, I'll have to call you back next week. I don't know why you scheduled this if you weren't ready." I said "Ok" and he hung up before I had the chance to ask why he was being an absolute jerk. I will update the review if and when he calls back to schedule service."

"Jeff serviced our LG TV under warranty. Consumer Electronics was prompt, and the office was courteous and efficient. Jeff was on time, and had the repair done in moments. He got everything hooked back up quickly and was so personable. Great experience, once the job was assigned to Consumer Electronic Services!"

"Jeff was awesome! He was contracted by LG to fix my TV, and he did a great job. However, his manager back at the office was very rude and did not know how to communicate professionally."

"Customer service starts with the first call! I was referred by the LG website and called in just to confirm I had the right place (if they were still a certified LG repair shop). I'm not sure who spoke to—but this person’s disposition was TERRIBLE. It felt like I was interrupting the gentleman and when I asked if I was, he was dismissive and just continued with his script about 25 years and continued with the same annoyed tone. I ignored the rating and figured if they were certified by LG I would give it a chance but if that introduction was any hint at what others have dealt with and why they have barely a 3 star rating, I want no parts. Good luck to anyone who ignores that like I did."

"DirecTV Premier Protection Warranty Program sent them to diagnose my 15 year old Plasma TV so it would be covered under my DirecTV Warranty. The tech completely ignored everything I told him about the pink and blue splotches, horizontal and vertical images on commercials and TV shows, and refused to look at them. He said he could only send DirecTV pictures of a YouTube Color Swatch test. The Test had an embedded image of "YouTube" in the upper right corner in one of the colors, so he sent it to them diagnosing the problem as "Image Burn" which is a SCAM. DirecTV refused to honor my warranty as they said we leave the TV on so long it has image burn. That is a ridiculous claim, the TV goes into Screen Saver after being paused for more than 30 seconds, and it has NEVER EVER displayed Image Burn until the scam test was done by CES. I'm attempting to attach pictures of the REAL ISSUE which was TOTALLY IGNORED by the ignorant technician. It is NOT image burn, it should have been fully covered by my Warranty."