ACC Mechanical 3280 North Carolina 69, Hayesville, NC 28904

"Our AC stopped working Saturday night after a power outage. I called Dave from ACC Sunday Morning, and he was there within two hours and had our unit up and running. Thank you Dave! I highly recommend Dave from ACC."

"I was referred to ACC from our home warranty Company. I had contacted Dave at ACC in July of 2022. Dave had responded and was there in a few days. While Dave was at our property he had hooked up his gauges and stated that we had a leak and that we needed a new unit. I paid ACC the amount that was not covered by the warranty. When his install crew arrived, they started the replacement when they realized that the heat pump that was ordered was not the correct one. It took ACC over a week to get a new unit. Meanwhile we were told two different dates of when the crew would be back. I got no call on when or if they were coming to in do the install. I took two days off of work to be here for them. When I called ACC, Dave was rude and stated "Do you want the equipment installed or not"! The previous unit was a 3.5 ton unit. ACC installed a 4 ton unit (which is too big for our house), We have had another company redo our duct work which was set up for a 3.5 ton unit, now it is setup for a 4 ton. The coils kept frosting over due to the heat pump being to big and not being able to equalize the pressure. I tried calling ACC from my cell phone which he blocked. I had to call from another phone line only to have him answer, and then he became agitated. When I did get ahold of ACC to inform Dave that the unit he had installed was too big for our house. Dave's response was "I did not". I tried to explain to him that he had in fact installed the wrong unit. Dave became agitated, and started to get loud. Dave stated that he had to put in a 4 ton unit because the heat pump had no shade. (Keep in mind that we had unit in the same spot, and it worked fine, till it needed to be replaced). Dave claimed that he was not paid from the warranty company and that he was not going to do any work till he was paid. I contacted the warranty company to be told that he was in fact paid. When I call ACC again, I told Dave that he was in fact paid and I even told him the date that he was paid. His response was I am not going to do any work with a negative Google review. Dave also stated that he would have his office contact the next morning in regards to the warranty company payment. I had to call ACC back later the next day as they refused to call me. When I got a hold of Dave his only response was "once the negative review was removed, then he would come out and do the work". I told Dave that once the work was done then the negative review would be removed. Dave stated "I have lost all leverage against him". I am not sure if this would be a company is truly reputable or not but going by how Dave treats customers, I would not recommend ACC to even my worst enemy. How hard would it be to do the right thing and fix the mistake. That is all I want is for it to be made right. But ACC is refusing to so."

"I can’t say enough about the excellent service! ACC was fast, professional, and so nice to my family! Highly recommend!"

"Great service and worked around our tight schedule. Thanks!"

"Purchased a replacement heat pump from David in July 2019. He was honest, professional, and gracious. The work was completed as promised and my wife and I couldn't be more pleased with the results. I highly recommend his services! Thanks David."