KDM Dentist

"Giving this facility any stars if too much. My sister used this dentist needing teeth removed and two bridges for replacement. This dentist is one of very few places in the Bronx taking Medicaid patients. She had a bridge made and within 3 days, a tooth fell out, within a month, 3 teeth were missing or broke. Trying to get the bridge fixed was challenging; either the office was closed or she was there on days the dentist was not on premise. When she finally was able to have contact with the dentist she was told she would have to pay, out of pocket, to have the bridge fixed, due to Medicaid not repairing or replacing the product. The bridge is an inferior product, a good product would not have broken within days. Now the doctor wants the patient to pay for an inferior product to be fixed by the same vendor who produced it. I called the office on a Wednesday to be told the dentist only rents space at this location on Thursdays and Saturdays and I would need to call back the next day to speak to the appropriate dentist. When I called on Thursday the "front desk" was not willing to identify herself after repeatedly being asked. This is a red flag, very unprofessional, wonder what they have to hide. After asking for the doctor to call me back to discuss the bridge being fixed the "front desk", without taking my name, hung up on me, when I again, asked her to identify herself. The unprofessional office personnel and the request for patients to pay for a product that only lasts for 3 days, makes me think this facility is preying on the population of Medicaid patients that do not have adequate choices in physicians taking Medicaid. Asking this population to pay for a bad product, when these are the people who are least able to, makes me wonder about the facility's ethics.'"