Novant Health Behavioral Health Center

"Was referred here for therapy. They stuck me in a group, with a blend of psychologically ill people, did some awkward "team building" exercises where we shared our concerns/issues, one guy was mad that his wife no longer approved of his girlfriend? (I was there for depression) The therapists supervising offered no help what so ever, no coping skills, just a sheet with a prayer/promise to a higher power. Then we went into different groups *completely random* and I was seated with about 10 individuals, they played videos on YouTube of Ellen Degeneres? I actually comforted one of the women in the room who was hysterical about her relationship with her family. I offered advice and coping and the therapist echoed what I said. I never went back. Lol @ the bill. Save your time, money, and sanity and find a practice that cares for their patients, this is NOT the place."

"HORRIBLE experience!! Never made it past the rude obnoxious nurse to even see the therapist. There were some minor check in issues and the nurse called me back to do her assessment. She said “Do you have a mask? Let me get you one” I put the mask on and followed her to the office while wondering if I’d have to wear it the entire hour, because I’ve been so short of breath due to some recent medical issues. So I asked her. She said, “You can take it down for me but you’ll have to wear it the entire time with the therapist. They’re picky about it”. I said, “I don’t think I’ll be doing that today, sorry” (again, the breathing problem) and got up to leave. She said, “We have to protect from germs and…”. I very calmly said, “I understand, I’ve been a nurse for more than 30 years”. To which she replied, “Oh! Good for you!! Then you should’ve had one on already!” WTactualF??!? I came here for help and I get judged and schooled by some 20 year old punk? Does she know she works in Behavioral Health? Has she had any training at all? I’d rather take a bullet to the head than trust these people with my mental health"

"I didn’t find this place very helpful to me to be honest it made me feel a lot worse I struggle with depression and sitting here telling me to not shut myself down when that’s all I’ve known as a coping mechanism I find that wrong. The therapist was extremely rude wouldn’t really listen to how I felt. I don’t find that my needs were met. The first week I was there I was put on medication and had a reaction to one of them and asked to be prescribed something else and never saw a doctor sense then. I didnt Find watching videos very helpful I thought the whole point of going to group counseling Was to talk about how we feel and get the help we needed but I guess I was completely wrong about that. Don’t recommend This place to anyone"

"The nurses, doctors, and therapists who work here are all amazing. The front office staff makes everyone feel welcomed! Everyone here has been a vital part in my recovery! They all truly do care about each patients recovery, especially the therapists in Substance Abuse. Thank you to everyone for what each and every one of you do!"

"I am suffering from mild depression and enduring a tragic event, assault. Provider canceled my appointment through voicemail, and then provided a spreadsheet of various practices in the area. This only demonstrates a complete lack of empathy for well being. Through a phone call was provided with the information that a Doctor of Psychology that graduated in 2017 did not have the skills to assist me. This statement fully reads as Psyd admitting incompetence. I just wanted someone to talk to. The lack of compassion and admittance to ineptitude is jaw dropping by this practice. These people should question why they come to work everyday. Don’t go here!!!"