Auto-Glen 6115 71st Avenue, Queens, NY 11385

"I brought my car to them after accident and the process of getting estimate and repair time was fast and painless. Lori and Chris explained exactly what was needed to be done and how long to get it repaired. If your like me and hate dealing with insurance company's then this is place to go. They took care of everything with insurance to get it done properly. When I got my car back it looked just like I just bought it nine years ago. They even cleaned out my cup holder that had stains in it. Great place to get your car done HIGHLY RECOMMEND IT. Best of all promised car would be done by Fri but they got the car back to me on Wed two days earlier great service and turn around time."

"Lori is the quintessence of customer service. She would stand out as a great person anywhere. Lori could be a professor at Columbia University, Yale or Harvard if they ever decided to offer a Customer Service class. Her voice in person and on the phone is very pleasing. When I arrived at Auto Glen to pick up our vehicle, she addressed me by my first name despite not having seen me for weeks. It was like a visit to my cousin’s house. While I was waiting for the Lexus, another gentleman walked in to pick up his vehicle. Lori knew his name too. She’s a Masterpiece. Ryan also was pleasant and looked at me (and not at his phone or at the floor, which is typical conduct in New York City) when we spoke. He took our Lexus for a new inspection sticker to replace the one that was destroyed by the crash. Ryan is engaging and cares about the customer experience. I didn’t get the names of the fellows working on the cars, but they were also polite."

"Best auto shop I’ve been to! Lori was extremely helpful and always kept me up to date with how my car was doing. Never had such nice service before to be honest. I would definitely recommend !!!"

"This is a wonderful place to do business. Laurie and Chris were extremely helpful. My car was hit and completely damaged and started to droop in the front. I took it in and was worried terribly about it. But Laurie was completely reassuring and I could call anytime. She returns calls and makes sure you’re happy. Chris knows exactly how to handle European cars and makes it look like you just took it off the lot. I haven’t seen my car look like this in years. I couldn’t stop staring at it. The price was great too. They’re a reliable company and I would recommend them to anyone and everyone. Thank you, you’ve got a customer for life."