Posh Hair Studio

"I stay in Kew Gardens occasionally- this trip I *really* needed a haircut- I was thrilled to be able to book an appointment online with Ashley and she gave me an great cut! Everyone is friendly and the space is comfortable and convenient. I’ll definitely be back!"

"Lovely experience. Ashley did a curly hair treatment and haircut, leaving my hair feeling so healthy. Priscilla, the receptionist, got me my appointment pretty fast too. Great service all around!"

"I went to have my hair dyed and although the hair came out great, I am extremely disappointed and frustrated by the lack of consideration by the salon. Through their own carelessness to put on a cape while black hair dye was being applied, hair dye got onto my blue jeans. I attempted to remove the dye through methods at home. When that failed I called the salon and they advised I purchase a specific product. I did. The stain remained. I then called the salon again and the lady I spoke to couldn’t even figure out how to respond to my frustration and said that I should speak to the owner. I called the salon and spoke to the owner about this. As the owner, she said they cannot offer anything to assist me. The owner repeatedly this has never happened but failed to provide any solutions to help now that it has. I asked for the jeans to be dry cleaned and she shot that suggestion down as this stain is there permanently now. After which I suggested given that I loved their hair service, that I be at least given some discount for my future visit. The owner has the audacity to actually say “shame on me” for trying to “haggle” for some jeans in this economy and was not willing to provide any dry cleaning or even a discount for a future visit. The owner rudely implied I was asking for free services when all I asked was for a discount due to the damage done in an attempt to make me whole. The owner then hung the call and said don’t call here again. I am mortified at this horrific customer service. Paying $400 for hair and to be spoken to so rudely after they damaged my clothing is shoddy customer service. I will not be going back. Despite claims of having great customer service, it appears that only applies when things are going right. When things go wrong, the staff as the owner have no courtesy or understanding on how to remedy the situation. EDIT: A staff member called me and apologized for the incident which makes a world of a difference. She was genuinely trying to assist in remedying the situation all the while recognizing the limitations. Regardless of how much you pay, when you go for a service you expect a level of courtesy, especially if things go wrong. I appreciate the effort and it has certainly changed the views I had after yesterday. Thank you for taking the time to rectify this situation."

"It was my first time here and Karisa did an amazing job. Finally, someone got my hair right and I love the end result of my hair. The staff is very nice. I was also able to book my appointment for the next day so that was a plus as well. Thank you to Karisa and Posh Hair. Will definitely come again. Highly recommended!!!"