Dons Auto Body 3160 Union Road, Cheektowaga, NY 14227

"Took my vehicle here after damage from ice. Repair took longer than it should have but that may have been due to the fleet management company not giving the approval as quick as they should. The problem started when I called to check status. I was told that the vehicle had been completed a couple of days ago but they were waiting on payment. I had my fleet company call but they were told by Sue that it wasn't ready and that they were waiting on parts. Called back and spoke to Steven, he said it was ready and that Sue would call back. No call back. Called back again left message for Sue or Steven... No call back. Went down there and talked to Don jr. He said he wasn't surprised that Steve didn't call back. Went down on Monday morning and immediately got attitude from Steven and Sue. They both said since I had a loaner vehicle I should just relax and not make such a big deal about getting my vehicle back. (The loaner was half the size of my regular van and no ladder rack) but seriously I don't need to justify why I need my van back. Had they been able to keep their vehicles straight and give correct info to the fleet company I would have had my vehicle back almost a week earlier. Terrible customer service and when I confronted them they got hostile with me. I will never take a vehicle here and now neither will our fleet company."

"I have a 98 Corvette and I took it to Don’s Auto to have him paint my brake calipers red, paint the front clip and replace the Corvette emblem and also buff the car out. He had his son buff it and he totally messed it up, leaving swirl marks all over it. The painter missed a spot on the front clip. The brake calipers were sort of red. Don charged me $3500 and I told him I was VERY VERY UNHAPPY. He said he would fix it and to bring it back. WHY WOULD I DO THAT. I took it to Kennedy’s on Walden Ave, and they did a FANTASTIC JOB BUFFING IT TO A BEAUTIFUL SHINE. ITS TIME FOR DON TO REIMBURSE ME FOR THE JOB!"

"Don't really do reviews but just had called them about painting 2 fender for my car just to get quotes and they Literally was laughing at me when I just wanted them to paint the fenders and not blend any other and then when I ask for price they told me 800 and hung up on me. So yeah will now be going hear"

"Had my car towed here after an accident for them to store until insurance adjustor could evaluate/get estimate. Insurance totaled the vehicle and was willing to pay Don's for storage, but they added additional labor charges (prematurely inspecting vehicle) that weren't authorized by the insurance company. When I called Don/Steve they just kept telling me 'they don't rip off their clients' and didn't help solve the problem at all - an additional $900 was deducted from my insurance settlement money to pay Don's extra fees to release my car to the salvage yard."

"This place is a absolute rip off. owner is rude as can be. I brought my 74 dart there for a simple steering repair and inspection he tried to tell me I need a whole new frame.basically cause my car won't pass inspection so I ask for a estimate and he tries to tell me they dont write them and I wont find out what I'll pay till the end. not to mention my car was covered in finger prints and dust plus a huge scrath to my bumper for the cherry in top. I called and confronted them and they just kept me on hold till I hung up. save your money and your car this place is a joke"