Northtown Collision Centre 3840 Sheridan Drive, Amherst, NY 14226

"I brought my car in on October 24th following a deer colliding with my headlight. Every time I call for an update I get different answers on what parts they are waiting for and a different estimated date of when the car will be returned. My most recent call today they stated the parts will not be in until February 14th with extensive work still needed and then it would be sent back to Mazda to be serviced. 4 months without the car I'm paying $500 a month for in the dead of winter, with no offer of a loaner to keep me safe on my hour to and from work."

"Update: touch-up paint was slapped on the spots. I was not called when it was done and found out when i called in myself. The response to this asked me to email them, which I did. I never got a response. My 2 stars stand as this ended up being handled poorly through and through. Was having warranty work done on my hood for rust. They did what looks like a good job on the front besides a little over spray on the hood coushions. They managed to scrape the back half of the hood it looks like and seriously tried telling me that it must of been my fault somehow! I look at the edging of that hood every day, how have I not seen it until I got it back from them! Telling me they won't repaint it and want to just tuck it thinking that'll simply cover their mess up!"

"Brought my 2023 Civic in for a minor bumper repair following getting rear ended. The paintwork is nearly flawless, I'm incredibly happy with it. What I'm less happy about is what happened to my car after they washed it. I had a ceramic coating installed on my car shortly after buying it to protect against scratches. Whatever they used to wash my car following the paint work absolutely covered it in swirl marks and water spots, even with the ceramic coating. I'll have to polish the car to remove the swirl marks, which will remove the expensive ceramic coating in the process. When I brought my car back to address it with a manager, he deflected blame saying that the ceramic coating must not have done it's job if their wash covered it in swirl marks, pointing to other cars in the lot that have the same marks. Now, I'll be out $1,000 to have a new ceramic coating installed. If you have paint work done here it'll be great, but don't let them wash your car if you care about the finish."

"Unacceptable Service, we live 4 hours away round trip. We waited for over a month to get the parts in and got a call that we were all set. We called and CONFIRMED with them today before leaving the house. We drove up to Amherst and then when we get there we were told that they didn't have all the parts. We rented a vehicle out of pocket for 4 days already because we were told that's how long it would take to repair. We said we could leave it if we could just get some sort of courtesy car. They said they don't do that and that we'll just have to reschedule. Excuse me? Why couldn't we be told this on the confirmation phone call?! Northtown group is big and profitable enough to not treat their customers like this. I rarely complain but this was unacceptable business practice. I will not let a company this disorganized do the work and will take it to a local repair shop."

"The service was very nice their front desk people were very nice and friendly with me. I brought my car in for front end damage. I got my car back and she looks beautiful. I am so happy with the service. my lady bug looks brand new. excellent job Northtown. I appreciate all the work you did for me. Thank you."