Silk Nail & Spa 1100 Long Pond Road, Rochester, NY 14626

"Went in for a pedicure and I called prior to booking and asked if I would be able to bring my own gel polish which the lady who answered said it was fine…when I get to my appointment they tell me it would be $20 EXTRA to use my OWN gel polish which is insanity to me! They wanted to charge me for my own product which is greedy and horrible customer service especially with today prices, It would have been ok if I was made aware of that prior to booking but they did not tell me anything! I don’t mind paying extra for gel polish if it was theirs but I brung my own for a reason! I ended up using regular polish which was very inconvenient for me due to the wait time because I was not paying an extra $20 on a $60 pedicure (in which it was done incorrectly) - I haven’t used regular polish in years and prefer gel - that’s why I called to ask if it would be ok to bring my own. Also there was a sign stating minimum tip is 15% which is fine (if the service was done correctly) there was a sign stating if you were paying cash it would be 5% off of the bill, did not get the discount and she tried to make me pay $10 more than what I owed! I was not satisfied with my services at all but still paid the tech a nice tip because she was nice but there were 2 other worker ladies in there who was trying to go back and forth with me. It was very empty now I understand why! Never ever again! There are better salons in the area! Save your money and do not book here! Horrible customer service, horrible work!"

"I have always had a wonderful experience at Silk Nail & Spa. Everyone that works here is incredibly friendly and goes above and beyond with the services they provide — always providing a shoulder massage at the end, which is seriously amazing! I enjoy my pedicures and manicures from here and each nail tech is meticulous when it comes to creating clean and beautiful nails for you. I always look forward to getting my nails done here. The options they have for pedicures is simply amazing with the additional options for a callus remover and a variety of other options to enhance your relaxing experience. I highly recommend this salon to all of my friends, family and clients! — Jess (co-owner of Mesmer Tattoo)"

"This was the first time I've had a pedicure and Still Nails did a fantastic job! The hot stones felt amazing! I also got a dip manicure and she spent so much time to get them perfect. The neck and shoulder massager was a wonderful bonus! They are very friendly and professional, and I would recommend them to everyone."

"I go here often for pedicures and they last a long time. I only use regular polish and they don't chip until I'm ready to trim my nails, which is usually every 2-3 weeks. Today I decided to add a manicure, but I wanted something outside the norm. I decided to get "swirl" nails/ abstract french tip like what I've seen on tiktok, but using fall colors. Jane did a great job on something I could tell was not a normal request. She studied the picture and delivered "

"Had a great experience as usual. My 85 year mom enjoys her manicures with Michael, and all the ladies do great with our manis and pedis! The back/neck massage at the end is the best!"