Lotus Beauty Salon 260-19 Hillside Avenue, Queens, NY 11004

"I love this place. I have been going there for years. They are very nice and professional."

"From the time I started to come the service just k or getting worse yet I decided to give them the benefit of the doubt. They chopped off a chunk of my eyebrow right before an important event. And it’s the last time they’ll ever see me again. Then they want to say that’s my eyebrow shape.Don’t waste your time or money Or you’ll end up crying like me."

"Extremely poor customer service. If you call them regarding an appointment you had scheduled prior to arriving, they will have you on the phone and be completely confused as to why you are calling even if you clearly tell them the reason for your call. First impression occurs through a phone call and I personally have had this issue quite too many times with them. When you arrive for the service, the girls misunderstand what you are asking for and do their own thing which could’ve been avoided by just understanding what their client was looking for. In my case, being a haircut. I’ve gone their twice before and another girl who’s been there longer knows exactly how to handle my hair because she will ask questions regarding what I am looking for and confirm with me before chopping off anything, she happened to not be there on this day.Instead, i had a new girl that decided she’d go ahead and cut however much she wanted and pretty much chop all my hair 5-6 inches. It looked like a very unprofessional persons work. Also, you can overhear other conversations their staff have with other customers and it’s straight rudeness and unprofessionalism. Their staff need proper training because they don’t know what customer service is. Would not recommend this place to anyone, neither will I ever be returning back to this place."

"I came here to do my eye brow threading. It was a nice place. I waited a few minutes. The threading is $4. The person who did my eyebrows did it very quickly. I didn't have a chance to look at myself fully in the mirror. But from a far it looked great. When I had a chance to look at myself fully at home... my left eye brow wasn't even with the right and she didn't even fully finish...it was disappointing, I wanted to give this place a good rating... But the place offers many services & hopefully that was one time...but I was slightly upset, and had to use my tweezer before my vacation."