Ulta Beauty,

51 West 34th Street, Manhattan, New York 10001

"LOVE IT!!!!! So many brands … Clean and bright space, friendly staff. You can easily browsing through the store without the “uncomfortable feeling” of not buying anything"

"I was so unsatisfied with my last experience at Ulta Beauty. As someone who also works in retail, I can say for sure that the customer service there is horrible. I wanted to buy a cream that was on sale in the store, but it was sold out. I asked a sales associate if I could order it online for the same price as in the store (online it wasn’t on sale), and she told me that I could. She said I had to go to the register, and they’d help me there. The cashier said they couldn’t match the price and send it to me. Why did I receive different information from two employees? I wasted 20 minutes in line because I was sure that they would be able to send it to me at the store price, but the answer was simply no. She didn’t offer any other solution to the problem, didn’t apologize, and again, as someone who works in this field too, I know how inappropriate and unprofessional it was."

"The staff is SO rude here. I came in for a perfume that I got as a sample. The lady who helped me, who I assume was some kind of manager because she had a set of keys to open the glass cases, looked SUPER annoyed to help me and even gave me an attitude when I asked if she would be bringing the perfume from the back to me or to the register. Coming from someone who works in a high pressure job, I get having a bad or busy day but you have to set your emotions aside and do your job right. I will not be returning. The two times I have been here have both been really unpleasant and has left a bitter taste in my mouth. There are better stores with much kinder employees actually willing to help you than this Ulta in the area. Save your time and money and go elsewhere."

"I would say overall I like the products here. In regards to the service. .it's half and half. Some Staff are pleasant and others just look at you lol I'm not a person who requires help with shopping because I know what I'm looking for. If your a person who requires help with finding products (good luck to you ) Will I be back ? Yes because I'm coming for the products not the service. If it was the other way around, probably wouldn't. This location is pretty busy but expected it's on 34th street."