REX Hematology Oncology Associates-Cary

"The nursing staff, Susan and Rose were amazing! Highly recommend if you need an iron infusion."

"Awesome place! Office staff isn't super warm but the infusion nurses are AMAZING. They make sure you are comfortable and give you snacks and drinks. I will recommend this office for anyone who needs chemo or iron infusions."

"My experience here wasn't that great for various reasons. Their office staff is sorely lacking. I had to call them twice to get an appointment, and then I had to call a third time because I was not emailed a confirmation and paperwork like the woman told me she would.My primary care physician had faxed and uploaded my records three times before they would even acknowledge they had them. I just got a bad feeling from the git-go and I should have followed my instincts in this case. On the day I walked into their reception area for my appointment, there were three women behind glass windows that were closed - and when I walked in, they glanced up at me through the glass but not one of them offered a greeting. They had a little sign on their window that they would call you when it was your turn or something to that effect. I had never encountered anything like this before in a medical practice. Another woman walked in a few minutes later and they ignored her, too. I met with Dr. Eisenbeis and he was pleasant and informative; however, he told me that he primarily treats stage 4 cancers with chemo and my cancer cannot be treated with chemo (as I already knew), so I did wonder why he made an appointment with me at all. He told me he'd refer me to another specialist. (I told him that I did not want to drive all the way to Chapel Hill for medical care, but four weeks later when I finally got a referral, it was from UNC in Chapel Hill !) After waiting 3 weeks for the referral, I called the nurse line of this practice and left a message about my awaited referral. The nurse left a message on my voicemail that she didn't know why I was calling. I called again (you can only leave a message) and explained WHY I was calling in more detail. The nurse called me back and referred me to the doctor who had done my first surgery at Duke Cancer Center that I was not seeing anymore. Am I joking? No - this really happened. So then, I decided that I would call another location of this practice in Raleigh, because the website stated there were doctors there who treated urologic cancers, and apparently that's a big NO-NO to these people because it caused all kinds of ridiculous drama that I did not need. A woman from Dr. Eisenbeis' office called me a few days later and chastised me for calling another location and telling them that Dr. Eisenbeis did not WANT to treat me, and I never said that to anyone. I SAID that Dr. Eisenbeis CAN'T treat me because he doesn't perform the surgical procedure I need. Finally, this woman told me that NONE of the the UNC/Rex Hematology Oncology locations have surgeons. Maybe I'm wrong, but I think that once any doctor in their practice reviewed my records and saw that my cancer cannot be treated by their practice, I should have been TOLD immediately to keep looking. I'm not saying at all that these are not fantastic doctors who are excellent in their fields - but I am saying they need to completely reevaluate how they interact and communicate with patients. I have already had one cancer surgery, and all of this DRAMA was very upsetting and completely unnecessary. And while I'm sure the doctors are wonderful, from my brief experience with them, their clerical/reception/scheduling staff need A LOT more training. I have not mentioned any names here to limit any embarrassment."

"I have had nothing but wonderful experiences at Rex Hematology Oncology. Staff is caring and the facilities are always well kept and clean. Dr. Sherrod is the most wonderful doctor and does everything possible to help her clients."

"Of course nobody ever wants to even think about having to see an oncologist for themselves or a loved one. Originally I was going to see the hematologist but unfortunately it didn't shake out that way long term. The facility is clean and attractive, the staff friendly and attentive. They've stuck me several times to draw blood and haven't hurt me yet (definitely a plus cause I'm a big tough total P%$$&) but I can't say enough good things about my oncologist. Dr. Sherrod was straight forward with me, she didn't sugar coat anything, she did a bone marrow biopsy in her office on my initial visit and I had the diagnosis the next day. But as straight forward and matter of fact as she has been about everything, she shows that she obviously cares about me as a person and my situation and family as well. She has gone out of her way to answer whatever question I had by the quickest means possible and has never hesitated to do anything within her power to make my situation better. If you have to go through something that requires an oncologist and I pray that nobody would, this is a great place to be a patient."