Brow Studio 7 403K Greece Ridge Center Drive, Rochester, NY 14603

"If you are coming here looking for Rinky, she has opened her own studio in Eastview Mall called Brows by Rinky. She is right next to Macy’s inside the mall. We made our routine trip to Brow Studio 7 looking for Rinky. Not only were we met with rude service, but the woman at the counter lied and said Rinky moved back to India permanently. THAT IS A LIE! She is still here and still thriving. If you are in need of exceptional service in a clean, fresh environment, please pay Rinky a visit. It may be a bit of a drive for my city folks, but it is oh so worth it."

"This was my first time going to this place and was leery due to all the poor reviews, but decided to roll the dice. Rinky (the nice one others recommended) no longer works here - I asked for her based upon others’ reviews. I saw Sibel instead who was very nice and welcoming, and she was the only one working. Fortunately I dodged the rude employee others warned others about. Threading didn’t take long and she did a good job trying to reshape my imperfect brows. I’d go back to her again! I do feel she was precise and knowledgeable."

"The owner herself is good, but she has poor customer service. She was busy one day when my mother came in to use the service she referred her to another woman in the shop. The woman made my mothers eyebrows penciled in and not just cleaned up as my mother had requested. my mother was preparing to get ready for my sisters wedding and the eyebrows were not good. My mother actually began to cry while in the shop because she was so frustrated about how bad her eyebrows were the owner just thought they were dumb found it didn’t say sorry offer to re-fund the money or anything to rectify a long-standing customer’s disappointment. We haven’t gone back since. Doesn’t matter how skilled you are. Customer service is everything. Also being apologetic to a client who one of your workers jacked up is key to now she’s lost clientele of entire female family."

"Do NOT go there! I had a HORRIBLE experience. I went to get my brows threaded and the young lady was annoyed that I would not put my purse on the floor. She even went as far as to ask me if I don't put my bag on the floor at my house. Like, excuse me? What I do at my house is none of your business. I said what I said. I'm not putting my bag on the floor and that's on periodttt. Then she was annoyed when I asked her to sanitize her hands. When I was leaving, she told me I was very rude. No booboo, YOU are the rude one. I then asked to speak to a manager and she said she was the manager. This is by far my worst experience ever. I'm never going back."

"I’ve gone to see two ladies since I’ve been coming here for about a few years now; Rinky and Sibel. Both very professional, friendly workers. Turned disastrous eyebrows into master pieces. This is no exaggeration. I also firmly believe that the people leaving bad reviews oughta get off their own disrespectful and needy high horse."