Poarch & Associates Inc. 2133 Hendersonville Road, Arden, NC 28704

"It pains me to write this review. I really like Jeffrey Poarch. He is nice, personable, and absolutely competent to complete most tax returns. Plus, his prices for individual and small business returns are fantastic. However, I had a negative experience this recent tax season. I had a complicated return and several mistakes that Mr. Poarch made caused me to accrue an unexpected $760 fine from the IRS. After many polite emails and a phone call where I spoke with Mr. Poarch (he assured me he would help), I have been left with no follow up or reply. All of my calls and emails have been ignored. My new accountant mentioned that I could sue Mr. Poarch for his neglect in preparing my return. However, between me genuinely liking him and also not wanting to put too much energy into recovering $760, I have put the matter behind me. Yes, Mr. Poarch is overall knowledgable and nice, but do not expect a professional level of communication or reliability to complete complex returns."

"Can not get a phone call back concerning papers. Has been a couple of weeks. Never home or a courtesy call back. Not very professional at all....something is wrong with this."

"Can't get my documents or copies of our tax returns. No response to emails,voice-mail or text. Have stopped in on 3 different occasions and always promised to have them by end of day. Its been over 3 months now and still haven't heard from him. We don't know if he even filed our taxes. Stay away from this guy!!!!"

"Great experience! Jeff was very informative and helpful. Everything was done efficiently and accurately. Would highly recommend!"

"We absolutely love Jeff and his expert tax knowledge. We seem to save more and more every year we use him. We always have a lot to go over but I have never seen anyone work so quickly and efficiently. Jeff knows his stuff, is very professional, and always friendly. I really trust his work and know I can rely on him if I could ever get audited. Please use this office...he deserves every penny! I would use him in a heartbeat if we ever started our own business ."