Ulta Beauty,

3409 Erie Blvd E Unit 130, Syracuse, NY 13214, United States

"I came in panicking because I had an unexpected acne situation pop up in my face. So I immediately got help from Sydney & I explained to her what’s been going on with my skin and how I didn’t know what was causing it to react the way it was. So she immediately examined my face and told me what’s going on& suggested 2 acne treatments & she helped me till I had no questions! I loved her customer service and was willing to navigate and help me through everything. She really did make my day& the products she suggested definitely has been helping my skin out as well! Definitely give her 10/10 appreciated her so much! Such a sweet girl as well :)"

"Unlike others, customer service is great, the staff are ALL hard workers and if my wife loves it at Ulta, the Negative views can pee off. Costly, but great staff. Wife loves it there"

"I walked in for acne wash and got told I had “mature skin” multiple times despite being 31 and having zero lines, wrinkles, or age spots. I checked with my aesthetician and “mature skin” starts at 35 at the earliest, and it isn’t something that would alter what acne wash I needed. They will call you old to sell a more expensive product. 100% Not to mention the employee herself needed some under eye care to be speaking at someone that way. Glass houses."

"Great experience for birthday mini make over - manager Lee gave us undivided attention, answered a million questions and guided us to products with our budget. Definitely book ahead, it was fabulous! Thank you Lee!"

"Customer service is horrible. As soon as you enter the store you’re greeted with cold stares. I also noticed as ‘other’ customers entered the store after me, they were greeted with cheer and smiles. It was really odd. As you shop, it’s also a similar unpleasant experience, no matter how much you are spending. The staff and managers are trained to preform in front of auditors only. (Including loss prevention or headquarters) Overall only shop here if it’s a complete emergency. There are a ton of other places that offer a more pleasant shopping experience."