CVS

"You cannot speak with anyone over the phone. You leave a voicemail and they return your call 36 hours later. I advise you to either drive over and speak to them in person, or pick a new pharmacy. Absolutely brutal and careless to would-be customers. I brought my business elsewhere. And they don’t care that I did."

"A very obvious 7 months pregnant while it was pouring outside, I asked whom I believed to be the store manager (because he was more dressed up than the other employees) to use their restroom. Pregnant women often have to urinate suddenly and badly. He said, "No." After getting over my shock and physical pain when I finally found a Tim Hortons, I realized how little CVS must care for its patrons. I will never shop at CVS nor send any of my patients there again."

"I have seizures, and I need to take medications everyday. Due to the insurance matters, I have to wait till the due date to refill my medications. And I usually call to the pharmacy a few days ahead of the due date to remind them that please refill my medications on the due date, but the medications that I need, are out of stock on the due date, and this matter repeats almost every month. So, I don't take medications 2 or 3 days every month. I have spoken to the store manager, but nothing has changed, and it is getting worst when I cannot call and communicate with the pharmacy employees anymore. Their phone systems are now heading my calls to the voicemail messages. :-("

"I've been a customer for 15 years. Now you can't call to talk to the pharmacy. You have to leave a message and wait for a call back when the pharmacist is free to talk. Ontop of that cvs closes at 7pm now. I feel it's very important to have a close relationship with your pharmacist and now they turned corporate. Now it's a headache if you have basic questions on your meds."

"Pharmacy did not have any considerstion to call back when they said I would be notified for a pain med needed after a surgery. They did not have the particular pain med the Doctor ordered on hand as it was on back order. They had to notify him to change it to something similar. I called and went to pharmacy to see if they heard back from the Doctor they said no. So my husband whom it was for had to suffer in pain all weekend. They never called me back when it was available that same day on Thursday when I had asked for it. Monday I called the Doctors office and was very upset that they did not send in something else only to find out that they did on that same day.The pharmacy at cvs did not have any courtesy to contact us and they knew we were waiting on it."