Atrium Health Carolinas Rehabilitation

"Very poor customer service would not recommend to anyone looking for rehabilitation . Front desk is rude and and unprofessional. dr Tyagi made me feel very down about myself with no sense of empathy nor compassion for her job if you ask me going here just felt like a money grab no connections to the patients. Just save your money and consider the reviews a warning. Terrible experience"

"*BEWARE: BE VERY CAREFUL GOING HERE. INCORRECT CODES WERE PUT IN, MAKING MY BILL $1,551.50. CHECK YOUR BILL!* I went to three pelvic floor physical therapy sessions. I asked them upfront what the cost for the evaluation would be but they could not tell me because they bill it off of insurance. That was my first red flag I ignored. 3 sessions later, I got a bill for $1,551.50. I called to find out how this was even remotely possible. The billing department dismissed me saying that’s just what it was. So I called this specific office where I got the sessions done and explained how pricey this was. I spoke to a fantastic guy at this location who went (his name was Daniel) and he checked and found out that the codes were entered 3x more than they should have been, which is why the bill was so expensive. They put the correct codes in and it went down to $255.65. So the lesson here is, before paying a hefty bill or any bill at all, call and confirm that the codes are correct!"

"Be very careful going here. They admitted to billing differently based on your insurance and you cannot get an upfront cost because "we bill differently based on your insurance." Should have known better when an estimate wouldn't be given. So after an initial decent experience learning from electrode stimulation and monitoring I thought this might be helpful so continued. However, it quickly devolved to what I believe amounted to sessions I paid hundreds for on top of the hundreds paid by insurance, only to do a few very simple stretches and chat about progress while the therapist typed notes on the computer. Therapist continued burning time instructing on the simple exercises I said knew well already from previous classes instead of adapting the time to what I already knew. I felt very strung along by being promised more next time. Also inappropriate to me was not billing me until I quit, though was told Atrium bills monthly. I had an opportunity for at least one if not two bills but $0 showed until two weeks after I cancelled my last appointment. Coincidence? Insurance does not take that long to process nowadays in my experience. My opinion is an audit of this place is warranted big time."

"After finishing my last week of PT, I HAD to leave a review for my phenomenal physical therapist, Dr. Mieka Bryan! After my car accident, I didn't know if I would get back to a point of feeling like myself again but with her amazing skills, I feel sooooooo much better. Her kindness and true passion for what she does is very evident. She ensured that any pain I was having was focused on and I greatly appreciate her for that. She is truly amazing. Thank you so much for being so instrumental in my recovery. I'll never forget it!"

"The staff at this location are very helpful. My therapist, Jennifer Molino is pleasant to deal with and very personable. Tawanda Allen from the front desk and the phone line is outstanding! She helped me in so many ways with scheduling and is a pleasure to talk to. THANKS TO YOU ALL, Maybe I'll bring something sweet to you all someday :) !"