Sonic Drive-In,

120 Hoosick Street, Troy, NY 12180

"I am basing this review after we got our food. My daughter and I went to Sonic on Thursday night (we got there around 8:00). As I tend to do with new places, I will download the app to order on the app, which is what I did. I placed the order and paid and followed the directions. I went to stall 3 and we sat for about 25 minutes. I tried calling, but no answer. I then tried to go inside, but they close the doors at 8:00, this was close to 8:30. Then a worker was walking by and I asked for help. She said she would follow up, but did not come out. So after waiting another 5 to 10 minutes, we went to the drive thru. I told the worker the situation and he was very professional and said to pull up and will take care of us. We pulled up and I saw the other worker preparing our drinks. They ended up giving us another order of chicken tenders and gave us large onion rings and drinks (instead of medium that I ordered). The food was fresh and actually the extra chicken tenders made my daughter's night, so the reason for the review. I will definitely give this location another try. They were down at least one person, so I get it."

"Spent half an hour in the drive thru for the entire order to be wrong as we drive out. Then had to sit in line AGAIN trying to get our money back because we were not going to wait for food again. I feel for the worker as he said they were short staffed, but we had items we didn’t order and missing items we ordered. Just a jumbled mess. Definitely will not visit this location again. Should not be an hour ordeal to get our order and then try to get our money back."

"Wouldn't call this lettuce! Buns were soaking wet! I can't seem to figure out why so decided to look inside. What a shame! Little flakes of lettuce maybe picked off a cutting board . Ends of tiny tomatoesWhen this place first opened, it was so nice to see someone taught that old fashioned southern hospitality. Now they couldn't care less about anything."

"No more Sonic for me. I have had an issue in the past with the Sonic in Troy. This will be the last time. I ordered a small Sonic Blast and a double cheeseburger off of the below $4 menu. The total came to $13.05. I asked them why it was so much since the items should have been $5.09 and $3.49. He said, "Oh, you wanted a junior cheeseburger?" I said, "No," and he explained that I ordered a different sandwich, which I didn't. He assured me it was a bigger sandwich and so I was fine spending a little extra. I shouldn't have trusted him as this is what I received. I hate writing negative reviews, but this is just ridiculous. Sonic, this sandwich should not cost $6.99, and train your employees better."

"Driving through this morning I was excited to see a fast food classic. I knew exactly what I wanted before I even saw the menu board. I chose the outer lane because I couldn’t see there was an order screen in the inner, and sat there before I realized that the lane wasn’t operational. Drove back around and chose the inner lane. It was very difficult to hear the other person. I placed my order and then put my car in park. Sat there waiting for the car ahead of me. Finally it was my turn, I hand over my card only to be told that they don’t take AmEx, they could try but it would just wouldn’t work. I gave another card and then my food came out shortly. After parking my car, my burrito had liquid coming out of it and the sausage didn’t appear to be cooked all the way. Really disappointing when a classic can’t uphold the reputation. Good ocean water and tots. But for a store that has 30 million posts about please be nice and these are our hours; it’d be great if you could put a cone out to show a lane is closed, cook your food a tad more and have a happier disposition."