Nelson's Dry Cleaners

"I would give zero stars for my review but unfortunately I can't. My best man had our wedding suits dry cleaned. Picked them up and didn't think to look to see if everything was there. Well the dress shirts were missing. They never answered the phone, yet they were open. It has been 3 weeks after the wedding and we still haven't been able to get the shirts back after numerous calls. Its unprofessional as a business and after this incident I've heard nothing but poor reviews in all aspects of this business."

"Rented a tux out for my prom and the whole thing was a disaster, the thing to tighten the pants broke when I was getting dressed so I was stuck with lose pants all night. Mixed with the dress shirt being way too short. Tried to get at least some money back for them being too short and unable to tighten the pants but the owners told us they’d get back to us and never called. Will never go again."

"I had an alteration done on a jacket. Great work, but that came at a price that was three times what was quoted. I get the feeling this was due to the time of year, maybe the brand I had altered. Right after Christmas Nice people."

"It's clear to me that this place wants to fail. If you would like to be inconvenienced the day before or the day of your special occasion, go here. If you would like to be treated with no respect, go here. If you would like to be left in the dark as to the status of the grooms rental the day of a wedding, go here. We were repeatedly lied to about the delivery status of 3 suits that never arrived. Instead of being professional and admitting early on that the groom wouldn't be receiving his suit, this place lead us to believe it would arrive up until about 30 min before they closed and stopped answering the phone. I strongly suggest going elsewhere for your formal attire."

"On Saturday, ,my brother was married. I drove from Des Moines, IA to Watertown, NY in one day for the wedding. I went into Nelson's after arriving and tried the suit on. It fit alright and I was prepared to pay the $165 when they pressed me to take the shoes too. I had already brought dress shoes and told her (I’m not sure if I’m spelling her name right, but it was Laticia). Laticia said that the shoes are come with it and that the rest of the party took them. I said, whatever, tried them on, they fit, and then asked her to put them in the bag. I paid and was on my way. The next day was the wedding, everything seemed fine. I hopped in the car and drove to the wedding. The drive from my parent’s house to the wedding was 56 minutes. When I parked the car, I saw a friend and he started laughing (a theme for the whole ordeal) and asked me what happened to my shoes. I looked down and the shoes were in pieces, the souls were almost entirely detached on both of them. I was irate and without backups. I had to leave the next morning to make it back in time for work on Monday in Iowa, so my mother returned the suit for me. When she spoke with the people at Nelson’s, the gentleman she showed the shoes to didn’t even really look at them, and instead dropped them in the garbage. When she asked about my getting a refund, my mother was told that she would have to wait until the owner was around to decide how to reimburse us. Today, I received a message from the bride stating the following (this is a copy and paste from Facebook Messenger): “So we got $20 back for your shoes and we got a refund for the missing pants (the best man had no pants with his tuxedo) and I’m getting a $200 dress cleaning and boxing for free. The shoes are normally not part of the rental cost but she gave us money back for them.” There are so many things wrong with that sentence. The first of which is that the bride and groom suffered not at all. They looked great and their wedding was phenomenal. Why would they get a free $200 anything? Secondly, why would they give my reimbursement (whatever the value) to anyone other than myself, especially when they had informed me (only two days previously) that they would be calling me to get my card information if there was any reimbursement? This statement goes double for the best man who obviously got more back. I wasn’t happy, and called to tell Laticia or whoever was going to answer the phone. The conversation started simply. I explained my concerns and Laticia said that unfortunately their policy was to keep the bride and groom happy and all reimbursements for any damage to their wedding day would go to them. I countered with a very simple, “That doesn’t make any sense.” I explained that if I buy a cake for a birthday, and the cake has a mouse in it, and I return the cake, nobody reimburses the birthday boy. The correct answer is to reimburse me. While I live in Iowa, I still have most of my family and friends in NY and with reactions like these why would I recommend anyone to their location. She countered that the shoes were free anyway and came with the outfit. I countered that they sold them to me in the same bag as the suit, and that she could say that about anything in the suit. Laticia continued to counter everything I said, this time stating that the shoes fit fine when I was in the establishment, of which I ask, if I drive off a car lot and the car explodes within an hour of the trip, is that my somehow my fault? “Well, the bride and groom just left here and they were 100% satisfied, so there’s nothing I can do.” “You took my money. It’s your job to satisfy me.” “If I had gone to my manager and asked for a refund do you know what you would have gotten? $10.” This is her admitting she never asked for a refund. I replied, “At least you would have tried. What I’m seeing right now is that your customer is pissed off and you’re not even trying. That’s business 101.” The conversation degraded to both of us yelling and then hanging up."