Chipotle Mexican Grill 401 Commerce Drive, Victor, NY 14564

"This is my favorite Chipotle location. They have generous portions and everything is always accurate on pick up orders. In person the staff are always friendly and very quick and seem to have a great rapport with one another. The overall attitude seems positive and cheerful. You can tell the management values their employees and takes the time to train them and ensure adequate staffing for busy times of day."

"Lots of filthy areas of the restaurant, spoons and cutlery not clean. They need to focus on cleanliness. Nothing is ever consistent with this restaurant."

"I usually go after I go to planet fitness, and usually get a burrito. Today when I went it was the usually but when I got home and looked I got a burrito the size of my index finger, it was so small that I was able to eat it in 4 bites. Then I went to open it and it’s all lettuce and sour cream, and little the barely any chicken"

"WARNING! Stay away from order pickup. Better yet stay away from this location. Picked order up, two bags sealed. Bags matched order, claimed two bags total. Arrived home, one order missing, some side items also. Called store, manager claimed there was an additional bag? Stated it was our fault. Labels matched up, seemed like they randomly made a third bag? How should I know. Spent weeks getting a refund. Just be careful, be hopeful location will get better management."

"Ordered a burrito bowl today. Not sure if it was chicken or mulch. The chicken was so hard and splintery that it was inedible. Will never go back again."