SERVPRO of Asheville
36 Old Shoals Road, Arden, North Carolina 28704
About the Business
SERVPRO of Asheville is a trusted general contractor and laundry service located at 36 Old Shoals Road in Arden, North Carolina, United States. With over 17 years of experience serving the Asheville and surrounding community, we are dedicated to providing top-quality restoration services for your home and business. Our team of certified professionals is available 24/7 to respond to any fire or water damage emergencies, using advanced training and equipment to clean and restore your property. As a locally owned franchise, we understand the stress and disruption that damage can cause, and we are committed to helping you through the restoration process. SERVPRO of Asheville is the #1 choice in cleanup and restoration, based on industry studies and customer feedback. Trust us to bring your property back to its pre-damage condition with expert care and efficiency.
Reviews
"The roof started leaking during a heavy rain storm. Rodney and Zack were out the next morning,being very thorough in their tests and assessments. They went up into the attic. Within hours blowers and a dehumidifier were brought out. Rodney, Zack, or Anthony came out daily to check. Five days later, all equipment has been removed. ServPro has been on top of things from the start, explaining what is going on and how the intend on fixing things. These guys have gone above and beyond every step of the way. Thanks, guys!"
"Rodney & Johnny were great. Rodney came out on Christmas Eve and rescued us from a septic back up. Throughout the process, Rodney communicated clearly, made appropriate judgements about only necessary demolition, was thorough and responsive to communication. Johnny clearly explained what was going on and the next steps. Johnny and Rodney were respectful of our property and our home. They were cheerful and polite. I appreciate their prompt and timely service."
"I can't praise SERVPRO of Asheville enough for their exceptional service. From the first call, their team was professional, efficient, and incredibly knowledgeable. They tackled my water damage issue with precision, keeping me informed every step of the way. The results were outstanding, and my home looks better than ever. The team's attention to detail and commitment to customer satisfaction set them apart. I highly recommend SERVPRO of Asheville for their top-notch service and expertise!"
"Addendum. I have notified state farm and I hope they investigate this and stop referring your company. Thanks for your excuses phone calls and condescending feedback on my review. My expectations were not that high frankly and You got paid handsomely for your shoddy work. You are not a victim. .. MY REVIEW.....Worst experience EVER....Call ServiceMaster. These people are Lazy, shoddy, and counter-productive. NO COMMUNUCATION. Thomas initially came out to price the job and asked I give them a 5 star review before work started as they give world class service. He was adamant our Project Manager, Alex would work thoroughly to help us through our claim. I never once spoke to Alex the project manager. I only spoke to Emy and corresponded with her. Asked if she could send documents on one occassion. They were not sent until the following day after 2 follow up calls she told me Alex was supposed to send them. We were told by Jose the guy spearheading the job that he would be there following day with kickplates. No show. He took all the other materials ie an entire roll of insulation and said we would be credited for it Still waiting on my kickboards to finish the job myself. They kickboards were placed in the driveway and were wet with stain, that didn't match and that got all over my hands and the other kickplate was just unusable. It also took almost 2 weeks to get anyone to acknowledge our claim and promptly blamed our insurance company, which I knew better, and my husband was told by Alex the one time they spoke that they had 50 other jobs before ours. Very unprofessional. I cannot in good faith give a 5 star deal with this company again, WORST EXPERIENECE EVER. I finished the job myself because I didn't want them back in my home."
"These guys are AWESOME!!! I have had a crew of 5 guys so far! Jacob, Zach W. the 1st day on Thursday! Brandon, John and Rodney came Friday as well as Jacob and Zach! They each explained what was gonna happen and gave me encouragement that my situation would be handled! Very professional and thorough! Makes our issue a little bit easier to process!! If I could give 10 stars each, I definitely would!!"
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