Valvoline Instant Oil Change

"No one spoke to me as I waited at the front desk and two people got in front of me while I waited to be told what I was supposed to do and where to wait .I finally went over to someone in the garage . The wait in the cold car was 2.5 hours .Turn ING a 180 degree turn at the end of the alley was nearly impossible. -other than that the staff was nice and the job was done - They didn’t check the tire pressure and I had to inflate the later on"

"Went in with heat before a radiator flush and a mile down the road after service the heat cut out to blowing cold...no more heat. Called for reimbursement because now the truck is in the shop for a real radiator flush but they said no reimbursement. Caution if something goes wrong because they'll just say oh well not our problem. Used to spend quite a bit there for services but this experience has made me walk away from them and will recommend my friends and family not to trust them."

"I just sat for 50 minutes waiting and still did not get serviced. It was busy and I’m usually fine waiting - but after waiting 40 mins, I finally had the car in front of my finish and I was about to pull in and then a woman came out and said they were going to move cars around. She made me back all the way up and then had a car who had just pulled in move in front of me so they could pull into the spot that I should have had. Then she put me behind a car who was about to start having their tires rotated. It’s absolutely ridiculous that no one is paying attention to how long cars have been waiting. And it’s unacceptable I was moved out of my slot. I finally just left and I won’t be ever coming back to valvoline."

"I had recently gone into the Valvoline auto shop in Webster to get my car's oil changed. Wait time was less than 5 minutes since there weren't many cars at that time of day. The crew was very efficient and worked well together as a team. Brittany was the main person that worked on my vehicle. Altogether she changed my oil, checked the air filter, added air to the tires and checked the car's fluids. The lead and I discussed what else they could handle if I wanted it done in the future. I definitely recommend this facility for any services."