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Arwen Vista Apartments
11505 Masterton Road, Charlotte, North Carolina, United States
About the Arwen Vista Apartments
Arwen Vista Apartments is a luxurious residential complex located at 11505 Masterton Road in Charlotte, North Carolina. This finance institution offers a range of upscale apartment options, including spacious one, two, and three-bedroom units with modern amenities and stunning views of the surrounding area. Residents can enjoy a variety of on-site facilities, such as a fitness center, swimming pool, and communal outdoor spaces. With its convenient location and high-end features, Arwen Vista Apartments provides a comfortable and stylish living experience for those seeking a sophisticated urban lifestyle in Charlotte.
Photos of Arwen Vista Apartments
11505 Masterton Rd, Charlotte, NC 28262, United States
Opening hours of Arwen Vista Apartments
Monday:
09:00 - 19:00
Tuesday:
09:00 - 19:00
Wednesday:
09:00 - 19:00
Thursday:
09:00 - 19:00
Friday:
09:00 - 19:00
Saturday:
10:00 - 17:00
Sunday:
Day off
Reviews of Arwen Vista Apartments
"Do not move here. When I first moved in they pushed back my move in date the day of because "they needed to clean the carpets". I moved in the following week and the unit was in no condition for someone to be moving into. The carper that was supposedly shampooed still had some type of animal hair on the floor (which I am allergic to). The walls needed to be repainted. The dryer was banged up. There are drawers in the kitchen as well as the bathroom that do not have handles on them. When i expressed these concerns to the manager who was here when i moved in i was told these would be fixed and i would be receiving a new washer and dryer(which i never received). I send constant emails to the leasing agents as well as the manager and no one responds and the manager is very dismissive. The gates do not work. Barely anything in the gym works. There is nothing for security. Do not waste your time."
"The worst experience in renting I’ve had to this date, I can list all the things wrong with this company and complex but I’d advise you just look at the reviews already posted here. Anyone telling you to live here or giving it 5 stars is the company themselves trying to give the illusion that they deserve it or actually are a good place to live at. Stay away, that’s the most important piece of information from this I want people to have. Not worth your time, money, breath, etc. Live in your car if it’s down the wire and you have no where else, at least you can say you never screwed your self over and got put into a contract you never agreed to and now are forced to pay for breaking a lease that was for a longer term than you agreed to. Good luck if you do though, and bless your heart"
"⭐️ - One Star I applied here with some roommates and we stopped in for the tour. When we arrived, the office was locked when it was clearly within business hours. That was our first red flag. Finally after our scheduled tour time went by, an agent finally walked over to the door and unlocked it. The tour was mediocre at best but my roommates fell in love. We decided to apply and all three of us finished our portions within the same day. After paying all the fees just to do the application, we get a notice of a credit being frozen. This was resolved same day as well and I received an email that it would be reprocessed the next day. About a week and a half goes by and we haven’t heard a thing from this complex about being approved or denied and I have already submitted my 60 day notice to vacate already at my current place. Several emails and voicemails later, we actually had to go back in person just to ask someone a status of our application which was then said, “we are still processing it because credit was frozen” and I advised them that had been resolved long ago. But they still needed to “reprocess” it and they would get back with us the next day. Again, no one ever followed up. At about 2 weeks after applying, we go again in person just to be told we did get approved with conditions. The welcome letter was incorrectly named. I was told it would be corrected and resent the next day. Again, nothing was sent and no one followed up. Now today, I go in person to cancel the application just to be told the fees aren’t refundable because I was approved but I had to beg and plead to accomplish this and beg for information from the leasing agents. I was told that “for sure” they would contact me about my cancellation before 6pm today, and yet again, no one has followed up. If you need an apartment in a timely manner, don’t apply here. They just want money from fees but take their time actually fulfilling their end of any request."
"I’ve waited a long time to write a review because I wanted to give this property grace and time to right their wrongs but they have done everything but. Come move in day, my floors weren’t finished. I drove from California and could not move in the day I was supposed to, couldn’t move in that weekend. Come Monday, when I got to my unit it was completely filled with dust and dirt from them putting in the floors. I had a 1 year old at the time. They came and cleaned and painted which mean I had to wait even longer because of the fumes… it’s been terrible time turn around for maintenance request since I’ve been here. Both of the managers that have been here have been rude, dismissive, and nonchalant with all of the things that has been going on. I would not recommend this property to anyone. Especially single moms and families. It has been a nightmare. The leasing agents and the new maintenance staff are amazing and I hope things get better at this property sooner than later. Thank you Taki, Kay and Josh for all they do to try to make this property better."
"****Update**** Don't move here. The lack of consistent management makes it impossible for the property to run as effectively as it should. Routine maintenance gets pushed aside causing small fixes to become huge problems. For 3 years I had HVAC issues culminating in my unit being out of a/c for nearly 3 weeks(to which I received two box fans). At one point I had a maintenance man tell me to turn on my oven to heat my apartment when I had an issue with the heating. It took a month and a half for me to get a new microwave when the door broke. Somehow no one has managed to process my move out even though I have been gone for two and a half weeks. Dealing with maintenance and office staff is a labored process. *********** I gave two stars based off of my experience moving in and the short time I have been living here. I moved into Arwen Vista 1 week ago, and while I would love to say that my experience has been amazing and I love it, I cannot. I thought the property was beautiful when I first visited, I liked the amenities, and the fact that it was gated. Based on my experiences, the office staff seem a little unorganized. I don't think anyone looked at the unit before turning it over to me, or if they did they just did a very quick once over. The balcony door didn't catch and only stayed shut when I locked it, the vent in the kitchen is pretty dusty for a unit that was recently cleaned, a vent in the microwave was broken, there is what appears to be mold in the laundry room, the stairs are littered with trash, and there is literal dog feces outside my door (this has been here at the very least for two weeks), and I have mentioned it more than once. I take major issue with the trash and the dog feces not simply because of the sanitary issues, but also because maintenance has been to my apartment for other issues, which means they have seen the trash and were aware of the feces and have done nothing about it. The back gate is broken (someone ran into it) and I have seen multiple cars drive through, which ultimately defeats the purpose of a gated community."
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