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Fairfield Inn & Suites by Marriott Cherokee
568 Paint Town Road, Cherokee, North Carolina, United States
About the Fairfield Inn & Suites by Marriott Cherokee
Fairfield Inn & Suites by Marriott Cherokee is a charming lodging facility located at 568 Paint Town Road in Cherokee, North Carolina, United States. This cozy hotel offers comfortable accommodations and modern amenities for guests visiting the beautiful town of Cherokee. With its convenient location near popular attractions such as the Great Smoky Mountains National Park and Harrah's Cherokee Casino, guests can easily explore the area and enjoy a relaxing stay. Whether traveling for business or leisure, Fairfield Inn & Suites by Marriott Cherokee provides a welcoming and convenient home away from home for all visitors.
Photos of Fairfield Inn & Suites by Marriott Cherokee
Casino District, 568 Paint Town Rd, Cherokee, NC 28719, United States
Reviews of Fairfield Inn & Suites by Marriott Cherokee
"No frills hotel with comfortable & clean rooms located right across from Harrah's Cherokee Casino and resort. The folks at the front desk were knowledgeable and helpful with recommendations for the area."
"Arrived 9-10 or so at night, no front desk employee for 15-30 mins. Okay whatever it’s a small town I get it. He shows up and apologizes. Then we find out they don’t have our room type we booked. Fine, ultimate reservation guarantee should mean we get some small compensation just give us a bed we’re tired. We get the room and have an uneventful night. Next morning I’m given a folio for $100s more than the rate we booked. Front desk agrees it’s wrong but evidently only the GM Dusty Brown can fix this and she’s not there. They wrote up a note for her, and assured me they’d contact her. I follow up 2x by phone and by email each time I’m assured dusty will be taking care of this. Radio silence from them. At this point I’m opening cases with my credit card and Marriott. Ridiculous to have to do a chargeback when the front desk agreed the price was wrong. The bar for worst Fairfield ever is low but this might be it. Rooms are fine if a bit tired but there’s some shady stuff going on at this property."
"Bathroom floors are dirty. There are a lot of dark spots. It isobvious that it wasn't mopped good. If the tile floor is dirty, most probably the carpet is even dirtier. I did not dare investigate. We always wear slippers. Google search indicates that this hotel has an indoor pool. Near the elevator, there is even a sign for the indoor pool. However, the front desk attendant there's no pool and the hotel cleaner said it was not operational. We are disappointed."
"First of all, if you advertise that you have a pool then said pool should be available for the renters to use. When the kids were very excited about the pool and you get ready to use it only to find out that its closed. We were told by the very stoned desk clerk that the won't ever be open because it was soon to be done away with for extra space for the gym. He then told us that there was a creek across the street and we could go there if we wanted to swim. Rooms looked nice and clean. Beds and pillows were awful and room was hot. The only saving grace was the shower. I honestly wouldn't recommend this place if you have children they will be very bored."
"Paid a lot of money for worst service ever!!! Booked a Suite for 3 (family traveling) after intense 10 days out as a treat. No third bed although booked and paid for. Went to the reception to ask nicely to correct the next day. Got no hello no good bye just "there is a sofa in your room, you can make it up yourself as your third bed". Incredible unfriendly although i asked nicely and then I got upset just canceled on me. on top of that comes strange cleaning schedule (wanted to keep bath towels, were exchanged nevertheless but nothing else of the room was made) Excessive noise in the night, not really good breakfast, the list goes on. DON'T GO TO THIS HOTEL! Also, Marriott, although I am a gold member didn't do anything about it. I guess I will not make it Platinum as I rather stay and work on my HH status!"
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