Delta Sonic Car Wash 2285 Walden Avenue, Cheektowaga, NY 14225

"I recently had an oil change and an inspection on two different days. I had the best customer service with both experiences. The following people who helped with both experiences are true embasders of what customer service means. The following need to be recognized ( Tim, Rameiro,Dre, and John). I will definitely be back for another outstanding experience of true customer service!"

"Just wanted to acknowledge the service by Les Midura. Needed a NY State inspection done. He was wonderful. After a bad experience at Monroe on Transit trying to pad a bill last year while my husband was sick for 3 months before passing away. Les was efficient and erased any stress for me. Thank you"

"Service was terrible, upon arrival to the detail shop the garage door was closed there was a sign which stated wait inside vehicle for attendant. I waited over 10 minutes , no one came out so I and the two vehicles behind me backed out and went to self serve vacuum. As I was finishing my vacuum the door to the detail shop opened and the service attendant said they been open. I drive my car to the detail shop and they took over 1/2 hour to finish with no other vehicles inside. When they beep for me to pick up my vehicles it look just as it did when I first pulled into garage, they didn’t touch anything. Btw it was a Sunday morning, not the usual crew I see during the week when I use this service"

"Mason did a great job on cleaning my interior. It was another young lady as well. I can’t think of her name but they did a great job today."

"I have been using delta sonic since I got my truck 4 years ago brand new. I had the unlimited plan and it was great as I don’t have time to hand wash my vehicle. I haven't had any issues until recently. I took my truck through the delta sonic on walden. My truck had no scratches prior to going through. After I left I noticed the paint looked weird. I took a closer look and every panel of my truck was scratched all over. I have never taken the truck anywhere but delta to be washed. I filed a claim with them and of course they deny that they caused the damage. They claim “the scratches aren’t consistent with their car wash”. To make matters worse you can’t actually talk to anyone in the claims department, and yet they can deny your claim and send you a letter. Customer service is horrible. It seems like the only way I will get this resolved is with a lawyer. I was told the only way to discuss this further is through an email address. They can deny my claim but they can’t talk to me about it over the phone. The customer service through this company is terrible. If you have the unlimited plan you should cancel it and wash your car yourself. You may have never had an issue but as soon as you do the company wont take care of you."