Crocs at Concord Mills

"Stare at you just because you need to take a seat and rest a little, while family member is shopping. I'm a younger senior but don't really look like it. Very insulting as a shopper."

"People were very helpful and nice to work with. Store was neat and clean."

"After recently purchasing a pair of Crocs for their well-advertised comfort, I was dismayed to find that just one day of wear led to painful wounds on my feet. Eager to resolve this unexpected issue, I endured a 25-minute drive—despite the discomfort—back to the store. Upon arrival, I was met with a disappointing response from the manager, who declined my request to return the item based on store policy. Understanding the need for rules, I was nonetheless disheartened by the apparent lack of empathy and assistance provided. A product that had promised comfort had failed to deliver, and the store’s handling of the situation only exacerbated my distress. This experience has regrettably shifted my view of the brand, and I am sharing this in the hopes that it might lead to enhanced customer care and a reevaluation of the product’s quality standards."

"Rating would have been 0 stars if google gave me an option. I purchased 4 crocs from the store a month back and had them on the same shoe rack since then. One the crocs shrunk (size 9 to a size 7 or smaller) and I took them to store to exchange them since the product was defective. Most of the store associates did not even have the courtesy to talk and find out what happened. I was made to feel very unwelcome and given weird reasons - you wore it. So can't exchange it even if the product is defective - you don't have store receipt. Who would keep a receipt from a purchase from a month back - Crocs are sensitive. I keep my crocs in my closet. You should keep them in your closet The store manager did not even care to respond to my request to talk to her. Its a basic customer service rule to at least be courteous to the customer even if you can't help them. Bit of compassion helps. I see other's complaining about this store associates standing around and chatting amongst themselves instead of helping customer. I have been to the store 2 times this month and saw that behavior in both visits. There are many alternative to Crocs now. This level of customer service is going to drive customers to alternate products."

"Tonight I visited the croc store and was very disappointed. As a customer service coach I provide an excellent experience everywhere I go, because it shows exactly how I wanted to be treated. Tonight there were 3 young ladies in the store, I was not greeted by anyone, asked if I needed help, or given any eye contact. They all stood at the register talking to an old coworker or friend of theirs. When I approached the register I was simply told my total and to have a good night! No upsell on jibbitz, or an offer to take advantage of the 50% OFF sale. Very poor customer service skills. If I didn't love these crocs so much and wanted them badly because they were the last pair in the store I would've ordered online."