Koeppel Subaru Service Center

"Unfortunately, this place is a scam, be careful! Context: I was in a full masters program, running a business, and barely had time to eat/sleep properly or see doctors for my own personal health. I had to leave school early just to drop off my car in the last 15 minutes before they closed. Granted Milena, who helped me was extremely kind and helpful, I was genuinely ripped off. I brought my car in because the rear was making a screeching noise and I agreed to the repairs as long as the screeching noise was fixed, which was $2K. After I got the car back I found out they did a ton of repairs that weren't needed and the noise was still there. I couldn't come back for months because of my schedule and when I tried to bring the car back to get the intial issue fixed, they said I needed a ton of other repairs as well. I'm a full time student and that' $2000 is half my trimester in tuition. It's on me for not taking time to fully go over everything but I was past burnout and it's my first time owning a car. I had so much hope that they'd be honest and not try and take advantage of my situation. I tried to get my money back or file something to complain with Subaru but I couldn't do anything until I finally had time/spaciousness almost a year later to take care of the issue and by then it was too late. I genuinely wish that there were more authentically honest people in the world..."

"George, the service manager, and his team were absolutely wonderful. He went out of his way to help us and they were able to replace our car battery in no time. George also gave very helpful tips on car maintenance and preserving the longevity of the vehicle, especially when driving in the city. We are overwhelmed by his kindness, empathy, and his willingness to help us when we were in a bind."

"I was so freaked out because one evening while I was driving, my center screen started flickering. It was right before a major road trip, and I was thinking "this is going to cost me thousands" or "I am going to be in hell for my 18 hour drive." The service team saved me, and did so in an incredibly quick and inexpensive manner! They ran the whole car through a diagnostic, changed my (bad) battery, and made sure the car was otherwise up to the task of driving from NYC to Florida. It was an overall excellent experience, and I'd recommend the team so highly; the service team (especially Milena!) was incredibly communicative, incredibly fast, and incredibly SKILLED. Thank you ALL so much."

"Called in to have my 2023 Crosstrek towed in for repairs because it has become completely immobile and was told they don’t take fleet cars. It shouldn’t matter what type of ownership my vehicle is under, the fact that this Subaru dealership is refusing to service my SUBARU is despicable!!!"

"Terrible! They did some service on my car. Afterward, the car started to jerk during acceleration and the dashboard lights went off. I called them to see whether they could look at it. They won't give me an appointment for another two weeks. Told me that they were very busy. If I couldn't wait, I could go somewhere else. I finally took my car in. The guy in the office was upset and immediately started yelling at me. Telling me that they had nothing to do with the car's problem. I tried to calm him down. Told him that there was no reason to be upset. If they could fix the problem, it was not a big deal. Took them a couple of days to "fix" my car. Charged me another couple hundred dollars for fixing the problem. Guess what! The car still has the same problem. This is so frustrating. They have many good reviews on Google. I thought they were nice people. I have to share my experience because their service is not always good. In fact, it was a terrible experience for me. If people have other repair shop recommendations, please let me know. I would highly appreciate it. I added a photo of the lights on the dashboard. I picked up the car on 12/8. The jerking problem started again after 30 minutes picking up the car. The lights were on again this morning (12/9). PS. I emailed the owner per his request. I am still waiting for his reply."