Volvo Cars White Plains Service & Parts Center

"Absolutely Terrible! The service department always has major opportunities with regards to communication, transparency, loaner availability and service time slots. I have had three terrible and inexcusable experiences at this location with only one decent experience. It shouldn’t take 1 week+ to get a tire change on a new car even if you are willing to wait the “2hours”"

"Horrible customer service. Horrible communication. Stay as far away from this place as possible. They don't care about the safety of your vehicle and do not return phone calls or emails. I had to repeatedly call and email just to get a phone call back from someone in service. Highly recommend Volvo in Ramsey instead! They fixed my issue within 24 hours. Will not be returning to Volvo white plains for our next lease! Would love to give my business anywhere else."

"Volvo Service White Plains gets high marks based on my experience with Lina. She navigated with the warranty company and with my insurance to make sure my repairs were covered. She also kept me calm during the entire process.Lina calls back when promised, e mails to keep you up to date, etc. Working with LIna made me feel I had a personal advocate in the service department. Highly recommend working with Lina"

"Luigi was AWESOME! He was so kind and welcoming, like running into an old friend. He immediately put me at ease. I felt prioritized and heard. He took his time to answer all my questions and really made my experience a great one. I just bought my preowned Volvo in June. I heard a concerning noise so I took it in to the service center early on a Monday morning. I called ahead and was told they didn’t have any appointments until that Friday, but I could go in and wait, and they would squeeze me in whenever possible. The waiting area was comfortable and clean, and they had fancy snacks and Perrier waters. I only waited about 2-3 hours, which I thought was pretty reasonable considering. Luigi made sure to keep me updated on the status of my vehicle while I waited. Since I had the time I ran across the street and visited my salesperson Niki, and she chatted with me for a good 20 minutes. I’ve been very pleased with my experiences at Volvo White Plains thus far. People like Luigi and Niki are what make it. The cherries on top!"

"After two negative experiences at this dealer, I will NEVER AGAIN set foot in their garage. Neither experience was excusable. On one occasion they replaced my front shocks, sway bar links and performed an alignment. A little pricey (stealership) but they did the job. But the fun starts here! Not two days after the service, my ABS cluster lights up and I return asking the OBVIOUS question "why is this sensor defect code up after front end work?" They said they would look into it. Over $500 for a sensor repair that was most likely caused by poor front end work. (Approx. 100k miles with no problems, and a sudden code after service is almost guaranteed gross negligence by the service team.) NOTE: I write this because only one day later, the other ABS sensor failed. With no apparent cause, 2x ABS sensor failures after shock replacement, and Volvo white plains denying responsibility. I got the second repair performed at a local shop, for half the price. I'd also add that a member of their service team behind the counter was exceptionally rude and had a smart mouth during my first service there with no apparent cause for his insulting language and arrogant conduct. That should have been my warning sign to leave. In conclusion...NEVER again, and stay away from this business. You have been warned. Inexcusable lack of respect and unaccountability."