110 Grill Syracuse

"Honestly... Appalled... Haven't had this negligent of service at a restaurant in a long time. I ordered a feature salad, "Winter Vegetable Salad" for $15 and it should've included the following (Roasted Parsnips, Rutabagas, Turnips, And Apples Tossed With Artisan Greens In A Light Lemon Oregano Vinaigrette Topped With Goat Cheese And Crispy Chickpeas) and I added on shrimp for $10. What I received was Greens, shrimp pushed to the side, goat cheese and apples.... When I let my server know she kindly apologized and went back to the kitchen. What she returned with was "Oh they forget to add chickpeas sorry". I checked the menu... And realized I got no vegetables for my... Vegetable salad. I waited awhile for her to return and informed her and she said "I'm sorry they don't have the other ingredients". I kindly told her I don't want to waste food but this isn't what I ordered and I'm not paying full price for a salad that barely has anything on it. She got her manager who only went to the computer to comp my meal... And didn't even come by to apologize for a negligence that should have never happened. How did that even leave the kitchen? How did no one tell my server a FEATURE item was missing ingredients? But even when I walked in I could tell the way they scheduled their staff was off. I sat at the bar and my server was the only bartender during busy service and had a full table section... While there were multiple servers coming and making their own drinks... And the other customers were confused who to order to. The manager and other staff were sitting on their phones in the back while my server was running around very busy. I'd like to point out that I don't think it was my servers fault, I didnt take it out on her, she was sweet and doing her best and apologized a lot. Even when I returned home with my leftover "salad" I noticed the chickpeas were burnt and the shrimp tasted rubbery like they were precooked and had sat for awhile before getting to me. I should've pushed for 100% comp instead of the 50% the manager gave me but at that point I just wanted to leave. The whole experience was off and I definitely wouldn't recommend this place to anyone. The menu and the atmosphere have potential but whatever is happening with management does not and I feel bad for their staff."

"Ordered soup and 2 entrées. Soup never came, Entrées came 1 hour and 7 minutes after we sat down. Waiter stopped once in that time to tell us they were coming soon, it took so long because the pork chop needed to be cooked all the way through. The cajun style swordfish came covered in butter, way overcooked (clearly sitting around waiting for the pork,) and with no flavor at all."

"Chicken piccata gnocchi is usually delicious. The kids meals are a great value, $10 for an entree, 2 sides and dessert. I like that they have several choices my kids can choose from. Drinking glasses are always dirty and caked with food, tip:dishwasher needs to be cleaned and drained multiple times a day. Manager is usually hanging out by the kitchen rather than helping seat customers or run food. Food and location are great, operations need fine tuning."

"The food was really good especially the gluten free options. I have a gluten intolerance and I did not get sick at all. My only complaint was the service , my waitress seemed like she didn’t want to be there. It made me feel very awkward at first. It did get a little better after a while. I understand we all have bad days, but as a paying customer I shouldn’t be treated that way."

"Everything we ordered was absolutely delicious and they are very knowledgeable about food allergies and we had no issues whatsoever getting gluten free food, will def be back when in the area again!"