Friendly Honda

"Terrific sales department with exceptional service. Vladimir, our sales rep was extremely thorough in every detail and took an extraordinary amount of time to teach us all the new features of our new Honda. James also was instrumental in making the sale to us longtime customers."

"I had an issue with my car. I needed the heat shield replaced. As I was told from another mechanic. I told the Honda technician what was wrong with it. They said that Honda would still need to do a diagnostic test. I don’t understand why a diagnostic test is required for a non mechanical issues. I would think it would be a simple visual inspection. Anyways I was charged $85 for the test. The technician said the parts cost would be $137 and the installation would cost $85. I had to pay for the parts upfront. I left Honda paying $230 with nothing repaired. My second appointment was where I experience the problem. This is where the “repairs” were done. I had a 9am appointment. My car was not ready until after 11am. What is the sense of having appointment times. If it still going to take a long time. The major issue I have is with the technician Scott L. He explained that I need additional repairs i.e. the gas tank needs to be repaired that is going to cost $1105 and front shield needs to be replaced that is going to cost $218. I asked for my Honda cash in the amount of $20 to be applied to my total it was not; I asked for my car to be washed it was not and I was told that I did not pay for the tax on the parts and I had to pay for that now. He also stated I was quoted the wrong price for installation and it was actually $100 something. I left Honda feeling unsatisfied and taken advantage of."

"Wow what an amazing experience! We had the pleasure of doing business with Adam. We had a trade in. Adam is knowledgeable and efficient! Showed us the fees for the new car and was completely transparent. I highly recommend friendly Honda and especially Adam. We look forward to doing business with you in the future!"

"I cannot say enough good things about our experience at Friendly Honda. We had the pleasure of working with Carlos recently who helped us find the perfect car for our growing family. He was so patient, kind, thorough, and overall an absolute pleasure to work with. We don’t live locally and he made it so easy for us to do things over the phone so we didn’t have to drive back and forth from Albany several times. He took the extra time to go over different financing options, sat with us in the car and went over every little detail/function both mechanically and electronically could preform, and made sure all of our questions were answered before taking our new car home. I truly cannot thank him enough for making this so seamless!! Friendly Honda is lucky to have him on their team and everyone else we worked with were absolutely wonderful!! Highly recommend!"

"EDIT: Assistant manager order me a new skid plate and installed , Mariel was really understanding as why I was upset , You can tell right away when you talk to her your talking to a “car person” she is very passionate about her work and made me feel comfortable it would be put back on right as she went and checked herself. Worst Dealership experience, take my word and avoid this place. 2022 civic SI Over 3 hours for a appointment oil change and mount and balance tires , I just checked my car and my entire skid plate is missing and was left with a stripped screw ( skid plate protects oil filter and oil pan / transmission) , I work on my own cars I brought it in only for the oil change to be on record for warranty I know for a fact my plate was there I just upgraded the exhaust prior with video proof. I will post the mechs name when I find the record paper I’d recommend at minimum avoid this guy touching your car , tossing a skid plate on a brand new car is completely disrespectful and pure lazy work ethic, it’s shame no one takes pride in there work anymore. Will update what the dealer does about this when I go in person tomorrow."