Lothar's Body Shop

"I spoke the associates to find out if there was an option of ordering the parts prior to me leaving the car at the shop, I didn’t want to be without a car for a prolonged period of time. They told me no and assured me they would make sure all parts where available prior to accepting the vehicle. The original completion date for the vehicle was Friday November 17, 2023, every day I received an automated text letting me know the vehicle was on schedule for the 11-17 completion. On 11-17 I receive a call telling me the completion date had changed to 11-22 on 11-22 I received a call telling me the date had been changed to 11-28 and on 11-28 I received a call telling me that the car had to be painted and would be completed 11-30. 11-30 I called and they told me the car had to be assembled, later on that day they told me the car was in line for cleaning. Close of business on 11-30 they called me and told me the car was ready for pick up and they don’t accept American Express as a form of payment. I arrived to pick up the vehicle 12-01-23 08:00am and upon inspecting the vehicle I realized the vehicle was completely dirty inside out. I couldn’t even confirm the vehicle was repaired because it was so dirty I could not conduct a visual inspection of the job. I went back inside and demanded to speak to a manger because I have a white interior and a white vehicle paint and contrary to what they had told me the vehicle was never cleaned. I mentioned that one of the reasons I had closed this particular shop was that they offer detail service as part of the repairs and I previously had taken two other vehicles to the same shop. Their response was they don’t offer that service however upon further showing them how dirty the vehicle was they offered to clean it however I would have to sit and wait a couple of hours. I would never take any vehicle back to this shop, this is the worse experience I ever had as a customer."

"My car came out great! Looks amazing! The guys who fixed it were very friendly when I dropped off my car. Unfortunately, I am giving a four star review because the girl working at the front desk is not very friendly at all. She comes off very rude. I felt the same way when I dropped off my car and she helped me. I work in customer service as well and that is not how you speak to customers. She has a bad attitude. I wouldn’t have her being the first person customers speak to. Just my opinion move her to the back!"

"I have done business with them in the past and the guys in the shop are really nice and do a great job. But the girls in the front and now on two different occasions have been horrible witches. Don’t waste your time with the front."

"They did a great job with the repairs. Took a little longer than originally promised due to parts being ordered. Staff was nice and friendly. Would definitely recommend this shop to anyone."

"The boss, the secretary, even the Geico professional: all very friendly and professional. Really seemed to know their stuff, too. Gave my friend her quote and told her how it would be repaired. Quick service. Pictures, plan, no payment due until time of repairs. No complaints. My friend's happy and should I need car repairs, I'll go here as well."