Mark Ficken Collision Center

"My Exceptional Experience with Mark Ficken Collision Center I recently had the pleasure of entrusting my vehicle to the skilled professionals at Mark Ficken Collision Center, and I must say, the experience exceeded all my expectations. From start to finish, every aspect of their service demonstrated a commitment to excellence and customer satisfaction. In particular Marlow Warthen, the manager of the Collision Center and his team. First and foremost, the team at the Collision Center, exhibited unparalleled expertise in their craft. They not only repaired the damage to my vehicle with precision and care but also went above and beyond to ensure that every detail was addressed. The final result was nothing short of flawless, leaving my car looking as good as new. Moreover, the level of professionalism displayed by the staff was truly commendable. From the moment I walked through the door, I was greeted with warmth and respect. The team took the time to listen to my concerns and provided clear explanations of the repair process, putting my mind at ease every step of the way. Their dedication to customer service is evident in every interaction, making me feel valued and appreciated as a client. Mr. Warthan on several occasions contacted me personally to update me on the progress of the repairs on my vehicle, that I found outstanding!!!! In addition to their technical expertise and exceptional customer service, Ficken Collision Center, also impressed me with their efficiency and attention to detail. They completed the repairs in a timely manner, keeping me informed of the progress throughout the process. Every aspect of the job, from the paint matching to the final polish, was executed with meticulous care, ensuring a result that surpassed my expectations. Overall, my experience with Mark Ficken Collision Center, was nothing short of outstanding. Their commitment to quality, professionalism, and customer satisfaction sets them apart as a leader in their field. I would not hesitate to recommend Mark Ficken Collision to anyone in need of automotive repair services. Again thank you and the entire team for your exceptional workmanship and dedication to excellence. You have earned high praise and a customer for life. Rickey Hart"

"My fiancé and I got rear ended last month and Mark Ficken (both the service center and collision center) were super great in working with us and the insurance company. They finished the car a week earlier than anticipated and the car looks brand new. Cannot recommend them enough."

"Had my vehicle repaired after being rear-ended in February. Vehicle was repaired and they completed a recall issue but I had to wait for my backup camera to come in. Waited months to have my backup camera come in due to supply shortages. The previous manager left with no notification or updates. Also, I was surprised when I had my inspection done only to find out I need to have shocks and struts done, which was not mentioned when I picked up my vehicle. Had another issue come up and when I went in to have my camera installed, the new manager Marlow provided excellent service and took care of the camera and the new issue for me. Can’t thank him enough!"

"Purchased used vehicle from them and they agreed to fix damaged bumper. Lift gate now doesn't close properly and paint job had dry running paint. Not Lincoln quality I expected."

"The Mark Ficken collision center did an amazing job replacing a dented panel alongside my truck bed on my F-150. The new panel looks excellent. I have a truck bed carpet and camper shell over the bed and the collision center that had to be removed for the repairs -- they reinstalled both of those perfectly. Jessica did a great job of keeping me updated on the vehicle status, so I knew exactly what was happening and how long the repairs would take. I really appreciated her prompt and excellent communication. She also helped my truck get finished faster as I was in the area temporarily and was waiting on my truck to be able to leave. They made sure my truck was fixed before a winter storm hit so I wouldn't be stranded in town longer than necessary. I really appreciate everything that the Mark Ficken collision center did for me and would highly recommend them to anyone that needs body work on their vehicle."