Verizon

"This was the worst customer service experience I’ve ever had (age 40) Key highlights: Did not receive credit for my trade in before 9 months of the worst customer service hell you can imagine. In person, on phone, by email, and through corporate. Extra charge: Corporate informed me resolution was held up because staff said they gave me $300 cash. This is absurd, I paid them $600+ dollars. Bait & Switch contract: Was told I needed to lock in a 24 month contract to get savings. This was already bad but was later revealed they signed me up for 36 months. Being lied to: Was told the issue was resolved four different times yet nothing had changed and I needed to get corporate to eventually fix. About me: I don’t think I’ve ever left more than one review for anything, this was so spectacularly bad I feel compelled. It almost was raised to getting the police and lawyers involved. I am generally a very nice guy, perfect credit score, honest, and this could have been so simple. Advice: Use a main Verizon store and not an independent contractor with their name."

"The 3 techs I met were all very polite, professional and fixed my PS4 really fast! Definitely my new go to for any repairs I will need!"

"Devin multi-tasked to help me set up our new phones and port my sons line over to my account all while dealing with another customer. He made the transition quick and painless for us, and instead of making us wait for everything to be finalized he said he would take care of it and called to let us know when everything was completed, which he did."

"We had a wonderful experience working with Devin. He was extremely patient and even with a few glitches ( that weren't his fault) he got us all set up. He also explained everything very thoroughly. We are very happy with the service"

"I want to say that I had the best customer service experience at this store. The Sales Representative, Tanya Land was exceptional. I went in not knowing what I was going to do. I had been on a phone plan with my ex and needed to somehow get my own line. She assisted me with a new line was able to keep my same #...a fantastic deal on a new phone and the plan. She went above and beyond. It was truly a great experience. I hope she never leaves!!"