Tim Hortons,

92 Lake Shore Drive East, Dunkirk, NY 14048

"I normally don’t leave reviews like this but I feel like I’m not the only person that feels this way. The lady at the drive through this morning, now mind you she hasn’t been there for a little while and it was great cause the young ladies that were, were nice and polite and I didn’t leave angry as oppose to when this lady that sounds like the old lady from monsters inc is at the speaker. She cuts you off when they don’t have something like aggressively like you’re suppose to know what they have in stock, she constantly asks you to repeat yourself I’m taking three to four times and then today when I questioned why I was being charge $1.50 for a something I didn’t order she claimed they didn’t have a key in the cash register for what I did order, which I had to get cause they were out of Carmel flavor. WTH now I am gonna say this as nice as possible if you don’t like to work with the public find a different job! Being rude to people first thing in the morning isn’t it! I don’t know why you’re putting the thing I didn’t order into my iced late so when I ask don’t rudely cut me off and say yea cause I don’t have a button for what you want instead say mame I apologize as we do not have a button for that and so we use what u see in the screen for it. How hard is that. Whoever runs this place needs to put that lady in the back somewhere away from where she can upset customers. Good Grief!"

"Employees are incredibly rude. I’ve brought my dogs to pickup my orders multiple times with no issues. This time I went, I was in there for at least 5 minutes with my dogs when I was verbally attacked by 2 employees and this is after multiple employees commented on how cute the pups were as if having them in there wasn’t a problem. The 2 employees that attacked me could have kindly informed me that dogs are not permitted inside but instead I was rudely informed with “ma’am dogs are not allowed in here it’s a heath code violation you need to get out now!!!” as she rolls her eyes at me walk away a screams to the other employees asking who took my order. Disgustingly unprofessional. Never again will I go to this location. Some serious retraining needs happening here"

"Visited this location while sightseeing up the coast along Route 5 from Barcelona to Dunkirk. After visiting 6-7 different Tim Hortons across PA and NY, these standalone locations are the best. A much larger menu, full seating area, and drive through which the smaller restaurants and locations inside gas stations often lack. There was hardly anyone around inside when we went in the early afternoon on Wednesday, but cars were continually using the pickup window. Service was quick and the inside was fairly clean. However, the most recent visit wasn't quite as good, particularly the bathroom which smelled and had a sticky floor. Some debris on the floor and even in the parking lot was in need of being cleaned up as well."

"Very nice coffee shop. Can get sandwiches and donuts and other things like that here as well. Close to the lake so that's a plus for summer time. Plenty of biking or walking areas around this particular Tim Hortons as well"

"I wish I could've stayed longer here but I was driving a 12 hour drive back hime. Awesome hot chocolate and the best hashbrown I've ever had, it wasn't too greasy like the ones sold at other fast food and it had so much flavor. The tidbits were delicious!!"