Pets Plus-Reptiles & Exotic 421 West Avenue, Lockport, NY 14094

"Just went in to look around, and it was very cluttered, very hard to walk down the aisle, and the smell was musty and hits you as soon as you walk in, so many fish had fin rot that a whole tank would be showing different stages of the rot, with them on the same filtration system the sicknesses travel easily between tanks. The condition these dogs were living in were heartbreaking, the cages were just barely big enough for them, just within the standard, and would be standing and walking on grated floors, do not support this business, these animals aren’t living in the conditions they should be living in"

"You don’t tell customers you’re waiting on paperwork from a veterinarian for 3 days for a puppy, then I call on day 3 and am told everything is good to go, I show up 20 minutes later and then told that the one I’ve been specifically asking about for 3 straight days was actually never for sale to begin with. Apparently they like to keep puppies in cages on display even though they aren’t for sale and lie to customers about them. Last time I spend a dime at this place."

"On recent visit we noticed a baby tortoise flipped on its side in its water struggling to flip back over, Its head was partially submerged. Out of concern that the tortoise may drown we brought the concern up to a employee. Only to be told it would have to learn. Yes they have a sign that said the tortoises can flip back over. As a tortoise owner I'm aware. My concern was the fact that it could have drowned. I'm surprised this place is still in business especially with how they treat customer concerns and house most of the animals."

"WARNING GRAPHIC PHOTO: Some of the workers are extremely rude and don’t give out proper care instructions. Rotting mice were left in with a few of the smaller snakes, being eaten by little flies. In the 5-6 times I’ve been to this store to buy driftwood for my fish, I’ve seen at least 3 dead animals, one of the snakes looks like it’s been decomposing for days. The smell was HORRID. The reptile guy laughed as he removed and threw away the dead snake which made my stomach churn. Total lack of respect for living, breathing creatures. The reptiles have mites and internal parasites that’ll need treatment. Friend bought an IBD-positive boa constrictor from them a while ago who died. This is the perfect shop to buy from if you’re looking for sick and dying animals. Be cautious before you buy or go somewhere else Edit: warning. Went back in today to see if theyve gotten any better with care and there was yet another dead snake that looks like it’d been dead for hours or days."

"If I could give this place 0 stars I would I wanted a refund on a animal I DID NOT PICK UP. I took there recommendation of letting my tank cycle for a minimum of 3 days for a axolotl on the third day I checked my water and my parameters where still toxic with the equipment I was advised to purchased. So I went in today and ask could I get a refund on the axolotl I didn’t pickup since my tank needs a minimum of two more weeks to cycle. The owner treated me with such a nasty attitude and refused to give me a refund. The professionalism is not there at all nor do they hold any pride whatsoever If you wanna go to any other pet store this isn’t one. If you want a store that respects you and is well educated I would highly recommend the blue lagoon instead."