Cole Muffler 2310 West Ridge Road, Rochester, NY 14626

"They stole the car sink out of my dad’s car when they worked on it. It no longer on my Bluetooth even though it always connects itself. I thought maybe it reset, so I went into the menu. There’s no option to add my phone anymore or any phone for that matter. This was during one of the multiple times that my dad had to go back because his brake lights were perpetually permanently on. I called to speak with someone or leave a voicemail. It just rang and rang. Don’t go here. They are crooks."

"About the middle of November I brought my car to Cole Muffler as my mechanic was closed due to the Covid-19 Pandemic. Explained to Donna at the counter and then Charles the Manager what was wrong with my car and could they check issues out. I knew that my car needed exhaust work but the front end was questionable even though it had pass State Inspection 3 weeks earlier. Charle's crew found the problems almost immediately. The estimated cost of repairs unfortunately were beyond my means. I explained that funds were extremely tight due to loosing my spouse at the end of May to Stage 4 Cancer and therefore my only option was to do partial repairs and hope they would hold for now. Donna and Charles reworked the estimate to a more manageable amount that I could pay. I picked up the car the next day and believe me when I say it drove like it was brand new. I want to thank everyone at Cole Muffler for the incredible service to my vehicle and my situation. Charles and Donna have a customer for life. I would recommend them (and have) as a place to bring your vehicle for minor or major repairs. You truly will not regret it. Thank You, F.J. Hayden-Larson Greece, New York"

"Not the best mechanics. Forget muffler hanger which cracks exhaust and nothing but issues and a hack job. Looks at me like its my fault never would have this situation if the muffler was properly supported. How do you forget a hanger"

"Horrible service. I went in because the back of my car was making a noise. Mike stated it was my front struts and that would fix the issue. He said nothing was wrong with the back. So me not being a mechanic i trusted him and paid over $600.00 to get the front struts fixed. Week later i called him back and let him know my car was still making the same noise in the back. He told me come back down. I went back down on my next day off and he told me it was my rear passager sway bar lose. Mike told me he would fix the stabilizer at no charge and he apoligized. Which to fix this part was $40 not $600 so of course he would offer to fix his mistake after taken my money. Robbery it is. Very dishonest person. Who knows what he truly did because when i got the paper work it had the wrong make and model of my car and 12345 as the milage. I would not trust this garage .... they will try to get over on you. I just want people to be aware that mike the manager does not have the best interest for his customers. Its all about business and making sales."