IHG Army Hotels Moon Hall Fort Liberty, NC 28310

"Biggest concern is privacy for me. I came back to find my room had been entered even though I had the privacy tag on the door. I went to the desk to find out why. There is a policy in place that allows staff to enter your room regardless of the privacy tag on the door. Now that I know, I will have to wonder if I locked up everything INSIDE my room every time I walk out the door. Also the inside of the room is fairly clean but on the outside, there are stains everywhere, laundry rooms dirty, etc. They can’t fix the age of the building but they can make sure it reflects the same price as a hotel of equal quality. Instead they get to charge the government rate so there’s no incentive for them to lower it. Make sure you’re able to walk to the room, you will likely have to park a block away in the shoppette parking lot."

"Rooms are very dated and tight with the King size bed, but they are clean and comfortable! Excellent location, allowing you to walk to school. Parking IS HORRIBLE. Think less than 50 spaces for 260 rooms so it's a coin toss whether you'll park here or half a mile away in the shopppette parking lot down the street. Staff is very friendly. Breakfast is meh but at least you have it if you don't have enough time to run to DFAC. Not complaining, just facts."

"This place is a joke for service. When you consider bare minimum for travel, the expectation is fresh sheets and towels. The room service here is once a week. I came back to my room to find my used towels placed back on the rack and sheets not changed or even an attempt to make the bed. I haven't checked to see if anything was stolen (yet), but I wouldn't be surprised."

"Well, it ain't pretty, that's for sure. Drove up to the hotel and the entrance was blocked off by huge orange construction fences, though no construction was evident. When I checked-in and the front desk staff were professional but definitely not friendly or welcoming. They also seemed to be clueless about the details of my reservation which shows a lack of communication between shifts or poor note-taking by the reservations team. The front desk staff asked me if I wanted to become a member of IHG and I said no thank you. He seemed disappointed. It was late when I checked in and we'd been driving for hours with an infant. Therefore, I asked for a late checkout. The clerk told me that only IHG members were eligible for the late checkout, so I said OK, I'll become a member then. He then quickly switched up and said you can't do a late checkout even if you are a member. Huh? It was as if he was trying to penalize me because I declined membership. After checking in, my family and I proceeded to our room. The room has a king sized bed, but it is VERY basic. Basic is fine, but the price does not reflect basic. The price is comparable to a hotel which would provide nicer accommodations and better amenities. This is more akin to a motel and the price should reflect that. On top of that, the bathroom was less than clean. There was visible hair in the shower and on the towels - ew. The toilet definitely was not clean either and I refused to sit on the stool. Even if a room is basic, the one thing that needs to be clean is the bathroom. This one was not. IHG needs to update this facility - but really a complete overhaul would be warranted. IHG and hotel managers please do better for your service men and women!! One positive - the hot breakfast was decent and they had non-pork options for breakfast meat. The fresh baked cinnamon rolls were a nice touch. The breakfast attendants were friendly and attentive."

"I was pleasantly surprised. The rooms are clean and of sufficient size. The bed was comfortable. The staff was friendly and helpful at check-in. It feels new, even though the outside of the building is 50 or 60 years old"