Eddie Bauer Outlet

"Excellent service and great clothes"

"Small store, a bit crowded with merchandise. A little difficult to find but over all not bad for an outlet."

"How difficult is it for ordinary consumers to safeguard their rights? Eddie Bauer company arbitrarily tramples on consumer's rights and interests. Their customer service line goes unanswered, and the initial email responses were perfunctory and official. They handle problems carelessly without actually resolving them. After receiving photo evidence from the customer confirming that the clothes were lost in transit, they did not send a replacement as requested, causing great inconvenience to the customer who couldn't receive the clothes within the expected timeframe. Eventually, they agreed to issue a refund. However, even after sending three emails, they only agreed to refund $149.6, which was the price of one item, but in reality, they only refunded $64.9 (the customer purchased two items together). Not only was the refund for the lost item of $149.6 not issued, but they also deducted $149.6 from the customer's account without consent and took the money twice. The first item was received about a week after making the payment, priced at $64.9. The second item was paid for at the same time as the first, but according to the official website, it would be shipped and the customer should receive a notification via SMS and email, which never came. After checking with FedEx, it was discovered that the package was lost. FedEx advised the customer to contact the merchant, thus leading to the previous communication with Eddie Bauer. When you choose to ship goods, you should ensure the rights of consumers. Customers paying in advance is a sign of trust in your company. Playing with consumer rights puts the brand's trust at risk. Neglecting customer service signals the downfall of a company. Either you address the customer service issue or start a deep investigation into the operational team's service methods, which may be the underlying cause leading the company towards bankruptcy."

"Everyone that works there was really great the cashier one of the employees that was folding clothes help me very nice"

"Good store good bargains great selections Store clerk,Very professional and well knowledgeable of their inventory"