BJ's Wholesale Club

"Ran out of turkeys for their promotional offer. You would think the company would have an idea of how many coupons were issued and would have ordered enough turkeys. I had to drive to Batavia to get one."

"So I had a customer service issue today that I decided to put to the test. It was regarding a Turkey but that is not the main topic. I admit I was a little short on purpose in a conversation with the manager. In return the manager was very calm. professional and did everything he could to take care of the situation. I haven't found customer service this is good in a while. Well done."

"Nice store with great selection. HOWEVER, we went to this store on Friday,8/18 and two cashiers were playing guns with their hand held scanners---a young girl with long blonde hair and the cashier next to her---short brown hair, glasses, baseball cap. BAD FIRST IMPRESSION. Guess these two geniuses haven't heard about all the shootings, like Tops in Buffalo. Maybe someone should tell them that they're not at a playground. Insensitive,childish,unprofessional,. Maybe businesses need to hire babysitters for this generation of "workers." I really like the store itself but I don't know if I want to deal with that kind of behavior. May not be worth it"

"The guy who was doing the carts was very nasty to me. 8/15 around 230pm. He was demanding I use the the cart he wanted me to use. Super rude and really uncalled for. Disappointing for sure. Other than that I love going here but if your staff is going to be rude I may have to re think my membership."

"The WORST customer service I have ever experienced. This was my first time in BJ's and it will be my last. Brown haired middle aged female cashier with glasses (wasn't wearing a name tag) didn't smile at me when I came to check out, she SCOWLED (I'm sorry you have to... do your job?). Didn't greet me either, followed up with no departing "have a good day" and NO response to my "Thank you!". I'll be sticking to Sam's Club from now on. I go shopping for groceries, not hostile treatment from the staff."