OYO Hotel Durham West Hills

"For the price to stay one night I was iffy about staying somewhere with only one level (easier for bugs and insects to enter my room) but after getting into my room I was pleasantly surprised by how clean the room was. It was a little weird that the sink was on the other side of the bathroom door and the bed was more firm than what I was used to but I sleep like a baby none-the-less. Would stay again"

"We walked in 5 minutes before check-in. Right away the lady at the desk said it would be extra. We said we would wait outside for 5 minutes. Then, she wanted to swipe my card and I thought I already paid. Instead of telling me that they didn’t get payment through Priceline yet, she was just rude. I called Priceline to see what was going on. Then she says we have to put $100 deposit plus the charge of room. I wanted to make sure we would get the $100 back. We booked what said double room and assumed it was 2 beds. It wasn’t until after booking, we saw it was one bed. Double room with one bed? Didn’t understand. We would only be there for a few hours and would have our son sleep with us. Eventually, we paid extra for a second bed. We walked into a freezing cold room, with a terrible smell. We didn’t trust her so we recorded everything when walking in. Sure enough, the vanity was broken and the sink was dripping. My husband went to the front desk to let them know. They said it was the people before us. Mind you, there was one other car in the lot and they gave us the worst room. After we came back from dinner, my son is in the bed and there is hair everywhere on the beds. It was disgusting. The only saving grace was the man at the desk had someone change out the sheets. Luckily we brought our own because they still had hair everywhere. The beds were on some metal box that sounded like you were trying to escape a chain fence when you moved. When checking out, the guy could hardly tell me, or give me proof that we would receive our deposit back. We did later that day but I had nothing in writing. I paid more for this room than a different and better hotel the day before. If I could have gotten a refund and gone somewhere else, I would have. I didn’t want to pay for 2 rooms. Don’t go there. They are rude and the rooms are disgusting."

"AVOID THIS PLACE!!!! This hotel cancelled my booking 3 days before check in. (THREE DAYS). I had reserved a room for 2 nights and paid in full 2 months in advance. The hotel emails me 3 days (THREE DAYS) before I’m supposed to check in and states that “they apologize for any inconvenience”, but that the reservation is no longer valid and has been cancelled. So, I call the hotel to see what is going on. The staff spoke very little English. All they kept saying was “I’m very sorry. It is cancelled and you will be refunded in full.” (I scrambled to find another hotel last minute. So very stressful. Had to book a room 35 miles away from the city I needed to stay in.) DO NOT RISK BOOKING WITH THEM. because they might cancel last minute and ruin your travel plans. Oh, and refunds take 7-10 business days. Absolutely unacceptable. On all fronts."

"Spotless nice sized room. This place is tucked behind a tire business and as a result if there was no signage you'd drive by... but its recessed from the main road and therefore quiet...it's minutes away from a grocery store and several restaurants/bars/gas stations. I'm leaving 5 stars as it is a budget...if it was higher dollars then i'd lower my score-its a "get what you pay for good deal...""

"DO NOT BOOK THIS HOTEL!!!!! As soon as we walked in EVERYTHING SMELLED LIKE SMOKE even the lobby. We checked into the first room and I couldn’t even stand sitting on the bed because it was so squeaky. The pictures advertised are NOTHING like the actual rooms. The walls are not even fully painted, the sheets are ripped, the mattress was discolored, and the tag was so old that we couldn’t even read hold the mattress was. The air conditioner cut on and off. We asked for a refund and the person at the front desk said no refunds. I called Expedia and they said the only way they could issue a refund was if the hotel approved the refund request. Even with the pictures I showed them they still refused to issue a refund. I don’t understand the horrible hospitality it must take to run a business like this."