Gregorys Coffee,

649 Broadway, New York, NY 10012, United States

"Something’s wrong with this place. We ordered iced americano but the employee, who was wearing airpod btw, KEPT asking about milk for four times, and when she finally handed us over a coffee it was only half cup filled with ice and double shot only. Again, we ordered iced americano. Upon confusion we asked for a receipt and on it was a LATTE. We ended up getting a refund. They surely don’t care about training their employees and she didn’t even properly apologized. Don’t waste your money and time over this ridiculous place."

"normally like Gregory’s Coffee and their service/coffee, but not the last time i went to this location on November 13. the interior is clean and well maintained. foods on display and brightly lit. there’s some seating toward the front. ordered a Salted Caramel (small) because for some reason, they said they could make a Nu Brew (Nutella cold brew). got the drink after a few minutes, the coffee was more than 80% ice. the ice chunks were so large that i couldn’t put a straw into the cup. had to call to the employees several times about this. one said she’d take care of it and proceeded (from my pov) to use an ice scoop lying on a sink to scoop some ice out (gross. Cross-contamination?) as opposed to remaking the drink the right way. got the drink back and it still had more than 50% ice in it and a decent portion of the coffee was also gone. pointed out to them that this was not right. employees seemed to ignore it and kept cleaning. the employees seemed more concerned with closing up as quickly as possible (it was about 1/2 hour to closing) and in fact they were telling customers they couldn’t make certain drinks (most likely because they were trying to close and leave once 4 pm hit even though it was well before 4). not a great plan on their part, tbh. i left and tried the drink—it was super saccharine as if the cold brew was the bottom of the batch where all the sugar/flavoring typically settle. drinkable but far from the typical quality at Gregory’s. $4 + tip for the Salted Caramel Cold Brew. the staff i dealt with? not great, based on my last experience. i get that there is a labor shortage and service industry jobs are not easy but this was wrong way."