Starbucks

"During my first visit, I had the friendliest service and there was abundant seating. No wonder this was the best rated Starbucks in the area. But the last few times I've been, the quality of the service has dropped massively, and the entire upstairs seating area is closed, with all of the seats downstairs taken. Hope management will take note..."

"All seating upstairs was empty (because it was closed) and downstairs all seats were taken, when we asked if we were allowed to sit upstairs, they just said no. When we asked where we should sit, the woman behind the counter pointed at the housing of some radiator with no chairs or table… so now we are sitting right there… (anyways, the scones are very good), but spend your money at another starbucks with a better level of service"

"Even though upstairs was empty and all seating downstairs taken, we were denied seating upstairs. Staff not helpful. Ordered black tea but we were served some kind of herb stuff. Scones too dry. Probably the worst Starbucks in Manhattan."

"Fast service as not much going on, hardly any seating available in the evening"

"Have several table but is a bad place to sit down and work for the following reasons: 1. The environment is dirty. I saw one fly and a small bug while I was upstairs. There are also food remains on the tables and mysterious fluids down the table. Bathroom is disgusting. 2. Music is bombing. Super loud for no reason. Almost feel like I’m in a concert. 3. Some employer is rude. There are two restroom for employees upstairs, but only one for customer and is located downstairs. And the customer restroom smells like home for homeless. I was working upstairs and I needed to go to restroom so I went downstairs, a table blocked my way to go down and I tried to move it but it won’t move, the employee next to it didn’t seem to see me. I asked her to move the table politely and she didn’t say anything back but just moved table. I then asked her if there is a restroom for customer, before I even finished the sentence she just cut in saying by the corner. I said thank you but she said nothing. Done with bathroom I wanted to go upstairs again, she says upstairs is closed. So I had to just leave. I looked up the store close time is 9 pm before I went there, that’s why I decided to get a Trenta drink so I can sit there and work. But it was just 6:15 when she said upstairs is closed. Also when I went down for bathroom, someone was still upstairs doing work, and no one told us it was closed. And the way employee speak is very rude. I think if they want to close a part of the store early, they should put a sign somewhere at least. Also, even when the upstairs was open, I didn’t see any employee went upstairs to do any cleaning, so I don’t understand why would they even close it if they not gonna clean it anyways. Now I am back home and I’m still disgusted by the smell of the bathroom and feel like to throw up, if I knew I couldn’t go back up again, I would just go home to use my clean bathroom."