Plaza Toyota Service & Parts 2699 Nostrand Avenue, Brooklyn, New York 11210,

"Mike was very helpful and a pleasure to deal with. In fact, everyone I interacted with was courteous and helpful. We will definitely be bringing our Highlander in for any future service needs."

"Service Advisor Kelly Ann Jacob is undoubtedly one of the best. Her compassion, professionalism and dedication are just some of the exemplary attributes she displays consistently. Kelly Ann’s energy and ability to coordinate in a simplistic way the intricacies/complexities of service related issues is amazing. I love her personable manner together with her unique ability to show empathy. My visit is always a pleasant experience."

"Jerry is wonderful! He made this visit very positive and took personal car of me, including waiting after hours for my uncle and I to pick up our cars. First time here, but will definitely be returning!"

"I made an appointment for oil change and safety recall at 10:30 in the morning. I was told that it hadn't been done in an hour and a half at 2 o'clock. They called me and said it would take another hour. I didn't expect that it was 7 o'clock in the evening when they got off work and they hadn't even done the basics. I don’t know how long it will take to open a store. What are you people doing? I won’t go to a garbage store again."

"I have been bringing my vehicles here for 4 years and Kelly Jacobs has been my service advisor this entire time. If you want great customer service, she is the one. If you want someone who actually cares and takes the time to explain everything to you about repairs, services, prices and etc; she is definitely 100% the one. She is the main reason I am even comfortable coming here instead of finding a cheaper alternative. I am happy with the overall service here from when I enter to when I leave. I have had no issues here. Thank you Kelly!"