First Citizens Bank

"They won’t cash a check without calling the person who wrote it first. Good luck with that. They will waste your time, charge you to cash their own checks, and are rude to you at the teller station. No honor here, just greed."

"My client and I have a document from the City of Raleigh that requires him to sign in front of a public notary but the document has a glitch implying the city manager needs to have his signature notarized on the same page. After my client made 2 trips to different PNC BANK branches and could not get it resolved, we tried First Citizens Bank's North Hill branch. Tyler Cole at the branch greeted us friendly, carefully review the document, recognizing the challenge and then came up with a very smart solution. - He notarized my client's signature on the back of the page by printing out additional information necessary for the task to be done. That extra service and that professionalism probably sets First Citizen way ahead of other banks! BTW, the City accepted the notarized document without any issues. Small things matter!"

"I wouldn't come back here if it was the last bank on earth. The person who opened my account was possibly the worst person I could have gotten. Didn't even explain account terms to me and added on a joint telling me it was necessary when it wasnt. I would have cancelled my account if not finding Tammy in Princeton with first citizens. Ok bank just don't go to this location!!!!!"

"The teller was especially warm and friendly at the North Hills branch as is typical with their customer service. The only downside is that their personal services tend to cost more than at other banks. A specific example relates to purchasing new checks after a move. The cost was 25 to 35% more than at other banks. Otherwise, I enjoy banking at this branch of First Citizens Bank."

"I used this branch for a few years and got excellent service from the tellers, especially the head teller--Rachel Chapell. The branch is conveniently located across from the business of North Hills Shopping Center and very near the 440 Freeway. If you are coming from the 440 Freeway, take the Six Forks/ North Hills exit. Generally, the branch is quiet and does have an ATM machine in the parking lot."