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Canopy by Hilton Charlotte Southpark
4905 Barclay Downs Drive, Charlotte, North Carolina, United States
About the Canopy by Hilton Charlotte Southpark
Canopy by Hilton Charlotte Southpark is a modern and stylish lodging institution located at 4905 Barclay Downs Drive in the bustling city of Charlotte, North Carolina, United States. This hotel offers contemporary accommodations with a focus on comfort and convenience. Guests can enjoy spacious rooms, upscale amenities, and a prime location near the popular Southpark neighborhood. With its sleek design and welcoming atmosphere, Canopy by Hilton Charlotte Southpark is the perfect choice for travelers looking for a luxurious stay in the heart of Charlotte.
Photos of Canopy by Hilton Charlotte Southpark
4905 Barclay Downs Dr, Charlotte, NC 28210, United States
Reviews of Canopy by Hilton Charlotte Southpark
"It was such a pleasant experience that we will hold dear to our hearts. However, the room side of things were not as great, as our bridal suite didn’t have shampoo and body wash filled in before we checked in. Tried asking for some but was told housekeeping not around and that I can come downstairs to collect bar soaps from front desk instead. Despite this, they did provide me consolation for this issue by having someone else at front desk send the much needed items a little later, placing it at my door."
"In town for work & the company booked my room here. Absolutely beautiful room with a nice view (aside from the construction but what can you do). Had a little hiccup when checking in but the lady at the desk was absolutely lovely & helped me get checked in and in my room in no time. The room was very clean and tidy. I enjoyed the personalized welcome message on the tv screen. I was able to shower and get a good nights sleep with no interruptions or issues. Highly recommend this place if you’re in town. The parking deck is also the same deck for the building I needed to be in for work so I didn’t have to worry about driving and parking, huge plus for me as well being from out of town."
"(This is one of the many emails I sent to the manager of the hotel, which were never replied to) To the manager, I am writing to tell you about the awful stay I had this week at your establishment. I wish I could say it was just one issue, but there were two big problems. 1. Day 1 I find there isn’t an iron in my room. I call downstairs and am told premium rooms don’t have irons only steamers. I asked if I could get an iron brought to me as I needed to press a suit before dinner. I was told “Only If they have any spares” then she said she would check with housekeeping. An hour and a half go by and I go downstairs and ask if they were able to find an iron and I was told the message had been relayed. If I really need an iron I need to have the non-premium room. Then I was told I couldn’t switch to another room because of the way my room was booked by my company for our conference. If I really needed an iron I need to rent non premium room on top of the one I had. So that is what I did because I was desperate. I tried the steamer, but it just couldn’t get the creases out. I paid $200 plus dollars to rent an iron because you didn’t have any spares nor would you let me change rooms. To add insult to injury I found an iron an ironing board outside my room when I returned from dinner. It wasn’t there when I left at 7:15, but was there at 9:45 when I got back. I was furious, but I wasn’t going to get in an argument with the rude lady downstairs. 2. At 2am the smoke alarm starting beeping every 30 seconds. I called downstairs and was told there was nothing I could do and they would fix it when someone came in the next morning. It was at this point I went to my non premium room and got a couple hours of sleep. Mind you I am in the east coast severely jet lagged since I live in the pacific time zone which is a three hour difference. When I get up at 6 your time it’s only 3am my time so having my sleep interrupted by this was very inconvenient 3. The second night the room seems to be fixed and all is well until a little after midnight. Once again the smoke alarm starts beeping every thirty seconds. I called downstairs and thank god for T. She was able to get me another room even though you were completely booked. It only took 15-20 minutes to get the room ready and keys made, but I was already awake. I was able to get a couple hours of sleep before I had to wake up early to move all my stuff from the beeping room down to the new room. Regardless T was lovely and empathetic to my cause. I wish this website would allow me to upload videos of the alarms going off every 30 seconds, but this site does not allow it"
"I recently stayed at this accommodation for a special staycation celebrating my husband's birthday. I have to say, the hotel's stunning design immediately caught our attention and made us excited to be there. One of the standout aspects of our stay was the exceptional customer service. The staff was attentive and went above and beyond to cater to our needs. The design of the hotel room itself was also quite nice - it was clean, inviting, and had a certain charm to it. The shower in particular was a highlight and provided a great experience. As for the bed, it was comfortable, although I would say it was average in terms of firmness. However, there was one issue that really disappointed us and ultimately made it unlikely for us to consider staying at this accommodation again. The air conditioning in the room was motion activated, with the thermostat set at an ambient temperature of 72 degrees. Unfortunately, my husband and I prefer a slightly cooler environment, around 68-70 degrees, which we were unable to achieve due to the lack of control over the AC. We contacted maintenance about this issue and, to their credit, they promptly sent someone up to assist us. They were able to provide us with a fan, which helped alleviate some of the discomfort. I would like to offer some feedback to the brand regarding this matter. While I appreciate the efforts to be environmentally conscious, the motion-activated thermostat proved to be a deal breaker for us. In comparison, the nearby Hyatt Centric offers a more flexible AC control, which gives them a clear advantage in this regard. I sincerely hope that in the months and years to come, this issue gets resolved, as it greatly affects the overall guest experience."
"I truly enjoyed my stay!!!! The staff was excellent. I must admit that this was the first time I ever stayed at a hotel where the manager I believe his name is Clarence took the time to speak to everyone in the lobby and the restaurant. It was like he was welcoming me and my family to his home. We stayed a couple weeks and if you saw Clarence in the lobby or restaurants he was always speaking to the guest and having an actual conversation to get to know them. Rooms clean, food great, and the hospitality was the best I have ever seen. It makes sense why people that didn’t even stay there would come for breakfasts, dinner and the bar. The new hot spot in Charlotte is the Canopy hotel on Barclay Downs!!!"
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